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Starlink Customer Success Manager (Land Mobile)

SpaceX· Starlink Enterprise Sales & Account Management
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Hawthorne, CAfull-timePosted 1mo ago

About the role

Customer Success Manager for Starlink Land Mobile accounts, owning post-sale relationship from contract through onboarding, activation, payment, and long-term growth across agriculture, rail, trucking, OEM, heavy machinery, and other in-motion or remote vehicle networks.

Responsibilities

  • Own assigned Land Mobile accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
  • Hit and exceed revenue targets on time by tracking readiness, shipments, activations, certifications, and payments, and by raising risks early when dates or dollars may slip
  • Keep internal systems current so account status, risk, and opportunity are visible in one place
  • Monitor account health—including contract compliance, KPI performance, invoicing, logistics, in-motion or field performance, and the customer relationship—to prevent delayed cash or churn
  • Set clear expectations with customers, resellers, and internal partners on what SpaceX can and cannot commit to on timing, hardware, and delivery
  • Build account plans that define current state, a healthy account, and the next dollar of revenue
  • Identify expansion across additional vehicles, machines, routes, sites, kits, and new ways customers can use Starlink in the field
  • Facilitate leadership business reviews that connect Starlink performance to customer results
  • Forecast retention and revenue for the book so leadership can plan against a real number
  • Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
  • Coordinate high-touch onboarding, including hardware transitions, reseller partners, and certification or deployment requirements
  • Document processes that support expansion and scaling of the Land Mobile book

Qualifications

  • Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
  • 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
  • 5+ years supporting customers on a technical product or service

Skills

Required:Account ownership and lifecycle managementRevenue forecasting and risk management
Last updated Sep 2, 2026. Interested? Apply on the company site.

About SpaceX

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