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Starlink Customer Success Manager (Latam Backhaul)

SpaceX· Starlink Enterprise Sales & Account Management
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Redmond, WAfull-timePosted 1mo ago

About the role

Customer Success Manager for Starlink Backhaul in Latin America. Owns post-sale relationship from contract through onboarding, activation, payment, and growth for LATAM backhaul / Layer 2 accounts. Individual contributor responsible for revenue, activation, and account health.

Responsibilities

  • Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
  • Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
  • Keep internal systems current so account status, risk, and opportunity are visible in one place
  • Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn
  • Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
  • Build account plans that define current state, a healthy account, and the next dollar of revenue
  • Identify expansion, additional sites or kits, and new ways customers can use Starlink backhaul
  • Facilitate leadership business reviews that connect Starlink performance to customer results
  • Forecast retention and revenue for the book so leadership can plan against a real number
  • Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
  • Help shape how we operate backhaul in Latin America, including country-level priorities, onboarding, local billing and tax, and getting paid
  • Document processes that support expansion and scaling of the business

Qualifications

  • Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
  • 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
  • 5+ years supporting customers on a technical product or service
  • Professional fluency in Spanish and/or Portuguese (written and spoken)

Skills

Required:Account managementCustomer successRevenue forecastingCross-functional collaboration

Benefits

  • Not specified in the job description
Last updated Sep 2, 2026. Interested? Apply on the company site.

About SpaceX

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