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Starlink Customer Success Manager (Transit)

SpaceX· Starlink Enterprise Sales & Account Management
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Redmond, WAfull-timePosted 1mo ago

About the role

Customer Success Manager for Starlink Transit accounts, owning post-signature activities from onboarding to long-term revenue growth across multiple transit sites.

Responsibilities

  • Own assigned Starlink Transit accounts and sites from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
  • Hit and exceed revenue targets on time by tracking readiness, shipments, licensing, activations, and payments, and by raising risks early when dates or dollars may slip
  • Keep internal systems current so account status, site status, risk, and opportunity are visible in one place
  • Monitor account health—including contract compliance, statements of work, KPI performance, invoicing, logistics, site licensing, and the customer relationship—to prevent delayed cash or churn
  • Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
  • Build account plans that define current state, a healthy account, and the next dollar of revenue
  • Identify expansion, additional sites or capacity, follow-on statements of work, and new ways customers can use Starlink Transit
  • Facilitate leadership business reviews that connect Starlink performance to customer results
  • Forecast retention and revenue for the book so leadership can plan against a real number
  • Bring customer feedback into SpaceX and work with engineering, support, finance, operations, and market access to reduce errors across accounts and sites
  • Treat each site as a project through activation—coordinate hardware, licensing, installation partners, and internal teams until the site is live and billing
  • Help shape how we operate Transit at scale, including onboarding, order tracking, and getting paid
  • Document processes that support expansion and scaling of the business

Qualifications

  • Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
  • 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
  • 5+ years supporting customers on a technical product or service

Skills

Required:Account managementCustomer successCommunication
Nice to have:Project coordination
Last updated Sep 16, 2026. Interested? Apply on the company site.

About SpaceX

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