Customer Success Leader, Southern Europe & DACH
Hybrid (Paris)Full-timePosted 1mo ago
About the role
Enterprise Customer Success Leader responsible for strategic vision, scalable processes, talent development, and driving renewal/expansion while delivering end-to-end customer experience.
Responsibilities
- Lead a dynamic customer success team toward exceptional performance, promoting accountability, growth, and relentless improvement.
- Develop and implement strategic improvements to drive scalable strategies and playbooks across the customer journey (implementation, adoption, value realization, retention, expansion).
- Inspire and mentor the team to become strategic partners through influencing and advising decision makers and fostering customer advocacy.
- Deepen client engagements, acting as advisor and advocate for key stakeholders to drive advocacy, organic growth, and referrals.
- Introduce processes and early warning systems to reduce churn and mitigate risk, ensuring multi-threaded engagement within accounts.
- Collaborate with GTM, Product, and Engineering to deliver the voice-of-customer and foster a customer-centric culture.
- Develop a feedback flywheel to translate customer insights into product enhancements and service optimizations.
Qualifications
- Leadership experience leading high-performing CS teams within late-stage or post-IPO Enterprise SaaS, with focus on strategic, large enterprise, and/or lighthouse accounts with multi-million spend.
- Strategic acumen in designing and executing CS strategies that foster adoption, reduce churn, and promote expansion.
- Empathy and influence with a proven track record in team development, hiring, coaching, and talent growth.
- Outcome-oriented with ability to drive results through strategic initiatives and KPI reporting.
- Superior communication skills capable of engaging and influencing at all organizational levels.
- Agility to thrive in a rapidly expanding, dynamic environment.
- Passion for technology and innovation.
Last updated Sep 2, 2026. Interested? Apply on the company site.
About Harvey
Professional Class AI
Harvey is a platform built to meet the standards of the world’s leading professional service firms.
AILegalLegal AILegal AnalysisLegal Document AnalysisLegal ResearchLegal Techsetter-30
More open roles at Harvey
- Senior Deal Desk Analyst, APAC4d agoSydney · Sales
- Deal Operations Analyst4d agoHybrid (Chicago) · Sales
- Deal Operations Analyst4d agoHybrid (Dallas) · Sales
- Account Executive, Enterprise4d agoHybrid (Toronto) · Sales
- Head of Mid Market Sales, North America4d agoHybrid (Chicago) · Sales