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Customer Success Manager II - Atlanta, GA

OpenGov· Customer Success
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US | Georgia | Atlanta$80k - $90kFull-timePosted 1mo ago

About the role

Customer Success Manager II at OpenGov managing a portfolio of ~80 customers, focusing on proactive relationship-building, retention, and expansion to help public sector customers transform how they serve their communities.

Responsibilities

  • Strategic Portfolio Management: Own the end-to-end lifecycle for your customers, moving beyond reactive support to become a proactive partner in their success.
  • Risk Mitigation & Retention: Use data-driven insights to identify at-risk accounts early and develop plans to stabilize usage and secure renewals on time.
  • Commercial Ownership: Manage the full renewal cycle and seek opportunities for expansion while maintaining high Net Revenue Retention (NRR).
  • Adoption Mastery: Conduct regular executive business reviews (EBRs) to align OpenGov’s value with customer goals.
  • Internal Advocacy: Represent the Voice of the Customer to Product and Engineering to inform roadmap.
  • Process Excellence: Contribute to and refine workflows for churn prevention and onboarding efficiency.

Qualifications

  • Proven SaaS Experience: 1.5+ years in Customer Success or Account Management within SaaS, with quota/retention target experience.
  • Passion for CS: Demonstrated experience in Customer Success or equivalent research; desire to build a CS career.
  • High-Volume Proficiency: Experience managing a large book of business (50+ accounts) and scaling appropriately.
  • Commercial Acumen: Comfortable discussing budgets, renewals, and handling objections.
  • Resilience & Grit: Ability to turn frustrated customers into advocates and work in gray areas of problem-solving.
  • GovTech Passion (Preferred): Experience with local/state government is a plus.
  • Analytical Skills: Ability to interpret health scores and usage data to inform outreach.

Skills

Required:SaaS Customer Success or Account ManagementRelationship BuildingData-Driven Decision MakingRenewals & Expansion
Nice to have:GovTech/Public Sector Knowledge

Benefits

  • Comprehensive healthcare options for individuals and families
  • Flexible vacation policy and paid company holidays
  • 401(k) with company match
  • Paid parental leave, wellness stipends, and HSA contributions
  • Professional development and growth opportunities
  • Collaborative office environment with weekly catered lunches.
Last updated Sep 3, 2026. Interested? Apply on the company site.

About OpenGov

Software for Public Servants

OpenGov is the leader in modern government software for our nation’s cities, counties, and state agencies. Schedule a demo today.

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