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Safety Response Operations Lead

OpenAI· User Operations
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Hybrid (San Francisco)Full-timePosted 1mo ago

About the role

Global Safety Response Operations Lead at OpenAI, leading a regional Safety Response team, handling high-risk safety cases, and partnering with Product, Policy, Legal, Investigations, and local market teams in a 24/7 hybrid environment.

Responsibilities

  • Lead and coach a regional team of Safety Response Analysts, ensuring high performance, engagement, and consistent decision quality.
  • Own regional operational outcomes, including utilization, SLA adherence, backlog health, and quality benchmarks.
  • Handle and oversee the most complex and high-risk cases, serving as the first line of escalation and incident lead for your region.
  • Contribute directly to frontline work (20–30%), including investigations, enforcement decisions, and regulatory or legal escalations.
  • Partner cross-functionally with Product, Policy, Legal, Investigations, and local market teams to execute safety outcomes and manage risk.
  • Drive operational excellence and continuous improvement, improving workflows, tools, automation, and escalation paths.
  • Identify emerging risks and trends, translating frontline insights into actionable recommendations for policy, product, or enforcement.

Qualifications

  • 8+ years of experience in Trust & Safety, Risk Operations, Investigations, Fraud, Annotation, or platform integrity.
  • 4+ years of direct people leadership or senior-level operational ownership, including coaching experienced operators, setting clear direction and supporting independent judgement.
  • Applied AI tools and automation to improve operational workflows, with sound judgment about where human review remains essential.
  • Deep familiarity with trust and safety operations across multiple risk areas including content moderation, user safety, fraud, or developer risk frameworks, including legal, policy, and technical enforcement considerations.
  • Strong decision-making in ambiguous, high-risk environments, balancing speed, accuracy, and defensibility.
  • Ability to communicate complex safety and risk decisions clearly to Legal, Policy, Product, and leadership.
  • Experience translating frontline operations insights into actionable guidance for policy or product direction.
  • Skill in influencing without authority and building trust with cross-functional partners.
  • Comfort leading in a 24/7, high-pressure operational environment.

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax Health FSA, Dependent Care FSA, and commuter accounts
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays and additional paid company office closures
  • Paid sick or safe time as required by law
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in offices and meal delivery credits
  • Relocation support for eligible employees
  • Additional taxable fringe benefits such as charitable donation matching and wellness stipends
Last updated Sep 3, 2026. Interested? Apply on the company site.

About OpenAI

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Company profileWebsite

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