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Cyber Operations Lead, Critical Harm Operations

OpenAI· User Operations
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Hybrid (San Francisco)$252k - $335k + equityFull-timePosted 1mo ago

About the role

Senior cybersecurity and cyber intelligence practitioner who leads operations, strategy, and people management within Critical Harm Operations to build scalable, high-quality cybersecurity review and enforcement programs.

Responsibilities

  • Set the strategic direction for Cyber Operations and translate high-level organizational priorities into a clear operating model, roadmaps, SOPs, escalation paths, quality goals, and safe-access strategies.
  • Serve as the senior cybersecurity and cyber intelligence expert for complex and high-risk decisions across ChatGPT, API, Codex, agents, and emerging product surfaces.
  • Build trust, create clarity, navigate disagreement, and move people through ambiguity across FTEs, BPO partners, and cross-functional teams.
  • Turn policy ambiguity, quality misses, appeals, and reviewer disagreement into clear decision rules, calibration examples, training, and tooling requirements.
  • Build and scale reviewer capability through onboarding, certification, coaching, feedback, recurring calibration, and close partnership with vendor leadership.
  • Own operational health across Cyber Operations, including queue coverage, reviewer productivity, quality metrics, SLA adherence, escalation hygiene, and proactive identification of performance gaps before downstream teams need to flag them.
  • Use analysis and automation to diagnose root causes, surface risk, prioritize high-leverage fixes, and reduce manual effort.
  • Build durable quality and evaluation systems that improve decision quality through calibration, adjudication, monitoring, and feedback loops.
  • Build new operational capabilities from 0→1, then scale them: define the problem, align partners, test the model, establish metrics, and turn what works into repeatable operations.
  • Present crisp recommendations, tradeoffs, and operational strategy to executives and internal and external partners; represent Cyber Operations in high-stakes discussions and launch decisions.

Qualifications

  • 8+ years of experience in cybersecurity, cyber intelligence, threat intelligence, incident response, security research, or a related field, including 4+ years of leading teams.
  • Built and scaled a cyber operations, cyber intelligence, or abuse-prevention capability across regions, products, or a large user base.
  • Designed and launched human-in-the-loop automation or evaluation systems that materially improved safety, quality, or operational scale.
  • Bring strong cyber judgment and can reason deeply about attacker behavior, emerging threats, abuse patterns, and ambiguous dual-use activity.
  • Have built or improved high-stakes operations, reviewer programs, QA systems, escalation workflows, or vendor/BPO programs.
  • Are highly analytical and can turn operational data into clear priorities, root-cause diagnoses, and measurable improvements.
  • Have a track record of creating programs, workflows, or teams in ambiguous environments; self-starter who creates structure and follows through.
  • Can influence across organizations, coach others, navigate disagreement, and bring people together across functions and levels.
  • Have exceptional executive presence and presentation skills; able to distill complex cyber risk into crisp recommendations for senior leaders.
  • Bring exceptional customer-service acumen: understand user and partner needs, communicate with empathy and precision, de-escalate sensitive situations, and balance safety with a high-quality experience.
  • Can translate complex cyber and policy judgment into reviewer-usable SOPs, decision trees, training, and concise written recommendations.
  • Exercise sound judgment and discretion when handling sensitive material.

Skills

Required:Cybersecurity leadershipThreat intelligenceOperational program designAutomation and tooling

Benefits

  • Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
  • Pre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)
  • 401(k) retirement plan with employer match
  • Paid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)
  • Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees
  • 13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time
  • Mental health and wellness support
  • Employer-paid basic life and disability coverage
  • Annual learning and development stipend
  • Daily meals in our offices, and meal delivery credits as eligible
  • Relocation support for eligible employees
  • Additional taxable fringe benefits, such as charitable donation matching and wellness stipends
Last updated Sep 3, 2026. Interested? Apply on the company site.

About OpenAI

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