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AI Support Engineer - Tokyo (Korean Speaking)

OpenAI· User Operations
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Tokyo, JapanFull-timePosted 1mo ago

About the role

OpenAI seeks a bilingual (Korean and English) AI Support Engineer in Tokyo to troubleshoot high-impact technical issues, serve as an escalation point, and help scale support operations for OpenAI’s platform in a fast-paced, hybrid environment.

Responsibilities

  • Working directly with customers to troubleshoot and resolve their most complex technical issues, including API failures, integration challenges, authentication errors, and production incidents. Providing end-to-end ownership through debugging logs, analyzing system behavior, reproducing issues, and delivering expert guidance.
  • Becoming a trusted expert on OpenAI’s products and platform, serving as a go-to resource for complex technical issues.
  • Serving as a critical escalation point and line of defense for complex technical issues, partnering closely with customers and Engineering teams to troubleshoot, resolve, and proactively prevent recurring problems while leveraging scripting and emerging AI capabilities to improve internal tooling and automate operational workflows
  • Taking learnings from resolving customer issues and creating our approach to scaling these solutions, partnering with Product and Go-To-Market teams.
  • Driving operational excellence by identifying opportunities for automation and AI-powered workflows, implementing scalable improvements that increase team efficiency, reducing manual effort, and elevating the overall support experience.
  • Providing occasional holiday and weekend support on call coverage, as needed, to support business and customer needs.

Qualifications

  • Fluent business-level Korean
  • 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or fast-paced environments
  • Comfort using emerging technologies (e.g., Codex, ChatGPT, OpenAI API) to script or engineer code (e.g., Python) for automating tasks
  • Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts
  • Polished enterprise communication and calm under high-stakes incident calls
  • Proven experience building strong relationships with customers and cross-functional partners
  • Exceptional critical thinking and problem-solving with ability to explain complex technical issues clearly
  • Ability to thrive in ambiguity, adapt rapidly to change, and continuously learn
  • Humbleness, team-first mindset, eagerness to help others, and curiosity to learn needed knowledge to help teammates and customers
  • Bachelor’s degree in Computer Science, Computer Engineering, or another relevant technical field, or equivalent practical experience

Skills

Required:Korean language proficiency (business-level)English language

Benefits

  • Relocation assistance to Tokyo
Last updated Sep 3, 2026. Interested? Apply on the company site.

About OpenAI

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