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Founding Customer Engineer

Cardinal· Engineering
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San Francisco, CA$100k - $200kFull-timePosted 1mo ago

About the role

Customer Engineer role at Cardinal, an AI-native outbound sales platform. You are the first responder in customer channels, reproduce and fix issues directly, contribute to onboarding, and provide input to the product roadmap. The role is in-person at the SF office, focusing on GTM/customer-facing engineering work.

Responsibilities

  • Own first response in customer Slack channels — reproduce, diagnose, and give a real answer, fast
  • Ship fixes directly: bugs on live campaigns, data and enrichment issues, sequence and sender misconfigurations, backfills, one-off scripts
  • Decide what's a same-day fix versus what needs a spec, and write the spec when it's the latter
  • Join onboarding and weekly check-in calls; unblock customers live rather than taking notes
  • Build the internal tooling that makes the next fix faster — admin views, replay and debugging tools, health checks that catch problems before the customer does
  • Turn recurring friction into evidence-backed tickets so the product stops generating the same requests

Qualifications

  • Experience: Any (new grads ok)
  • Visa: US citizen/visa only
  • In-person role at SF office (hybrid/onsite details not specified beyond in-person)

Skills

Required:Customer engineering / support engineeringFrontend/Backend debuggingScripting / automation
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Cardinal

The AI Platform for Precision Outbound

We work with fast-growing teams who want outbound to function like a real engine—not a collection of disconnected tools and experiments

AIOutboundSalesAutomationSequence
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