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Senior Customer Success Manager

MongoDB· Customer Success
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Hybrid (New York City)$87k - $172kfull-timePosted 1mo ago

About the role

Senior Customer Success Manager focused on Enterprise (G2000) accounts, serving as a strategic advisor to maximize customer lifetime value, retention, and advocacy while collaborating with cross-functional teams and mentoring peers. Hybrid role based in New York City.

Responsibilities

  • Proactively identify and mitigate risks in technically complex accounts; advise on advanced operational strategies and best practices; deliver cross-disciplinary solutions to enable time-to-value and business goals.
  • Conduct comprehensive business reviews for Enterprise accounts; analyze technical health and risk; translate insights into business-critical outcomes; partner with senior leaders to align objectives and mutual success plans.
  • Drive cross-functional development of account strategy; manage a portfolio of Enterprise customers across journey stages; maximize value realization, advocacy, and long-term success.
  • Track and report progress against key business outcomes; provide forecast-informed insights to senior leadership; identify opportunities to expand impact with presales collaboration.
  • Maintain meticulous CRM hygiene to ensure a single source of truth and accurate territory analysis; leverage AI to enhance engagement and deliver technical solutions.
  • Amplify customer voice within MongoDB; influence product roadmap; coordinate across Sales, Product, Services, and Support to drive long-term health and value realization.
  • Connect customers withExecutive Sponsor engagement and contribute to regional/global best practices; act as a force multiplier for the organization.
  • Support team growth by participating in interview and ramping processes for new hires; coach peers to share knowledge across the region.

Qualifications

  • 7 to 10+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
  • 4+ years experience being accountable for customer health and revenue realization for Enterprise customers
  • Excellent verbal and written communication skills with ability to influence technical and business outcomes across Developers to C-suite
  • Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Skills

Required:Customer advisoryAccount & portfolio management

Benefits

  • (Listed in description) equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, transgender-inclusive health insurance coverage, health benefits offerings
Last updated Sep 17, 2026. Interested? Apply on the company site.
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