Staff Software Engineer, Enterprise Apps
About the role
Staff Software Engineer on the Agent Engagement and Experience team within Coinbase's Enterprise Applications and Architecture (EAA) org. Build customer experience platforms powering customer service and compliance processes for CX agents, anchor new projects, set technical direction, mentor engineers, and architect distributed systems to improve customer satisfaction and compliance outcomes at scale.
Responsibilities
- Architect and deliver distributed backend systems and foundational infrastructure components, including dynamic configuration, container orchestration, and secrets storage, using Golang, gRPC, TypeScript, and React
- Lead technical direction for the team by defining strategic roadmaps with engineering management and stakeholders, translating ambiguous problems into clear architectural plans with measurable outcomes
- Build and scale high-reliability services that streamline CX agent workflows and compliance processes, owning end-to-end delivery from design through production deployment
- Mentor engineers on design techniques, coding standards, testing practices, and operational best practices, raising the overall engineering quality bar across the team
- Partner cross-functionally with teams across multiple time zones to identify platform improvements, foresee potential issues, and communicate complex technical concepts clearly to both technical and non-technical leaders
Qualifications
- 8+ years of software engineering experience, with demonstrated ability to architect and deliver distributed systems that solve ambiguous, high-impact problems
- Deep proficiency in Go (Golang) and experience building scalable, high-traffic backend services in production, including API development (gRPC, GraphQL), event-driven architectures (Kafka, MQ), and SQL or NoSQL databases
- Hands-on experience with cloud infrastructure and DevOps tooling such as AWS, Kubernetes, Terraform, and CI/CD pipelines (BuildKite or similar), including rate limiters, caching, load balancing, circuit breakers, and observability (metrics, logging, tracing)
- Proven track record of leading technical projects end-to-end, mentoring engineers, and influencing architectural decisions across teams without direct authority
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Skills
Benefits
- Medical Plan, Dental and Vision Plan with generous employee contributions
- Health Savings Account with company contributions each pay period
- Disability and Life Insurance
- 401(k) plan with company match
- Wellness Stipend
- Mobile/Internet Reimbursement
- Volunteer Time Off
- Fertility Counseling and Benefits
- Generous Time off/Leave Policy
- The option of getting paid in digital currency
About Coinbase
Buy, sell, and manage cryptocurrencies.
Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. Our vision is to bring more innovation, efficiency, and equality of opportunity to the world by building an open financial system. Our first step on that journey is making digital currency accessible and approachable for everyone. Two principles guide our efforts. First, be the most trusted company in our domain. Second, create user-focused products that are easier and more intuitive to use.
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