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Software Engineer - Customer Support

C3 AI· Customer Support
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Guadalajara, Jalisco, MexicoPosted 1mo ago

About the role

Software Engineer to join the Guadalajara support team. You’ll be a product expert who partners with customers to diagnose issues, set clear expectations on resolution, and ship application or platform changes needed to fix them.

Responsibilities

  • Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist C3 AI customers to build their own applications.
  • Perform debugging, troubleshooting, modifications and unit testing of applications and
  • Assess and prioritize customer product change requests and validate in advance of customer
  • The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
  • Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
  • Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal
  • Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.

Qualifications

  • Bachelor’s degree required; advanced degree
  • 2+ years of experience (6+ for a Senior Engineer) in software application
  • Software product support
  • JavaScript and Python
  • Proficient with test automation
  • Proven experience in cross-organizational
  • Proven ability to work effectively in a dynamic, fast-paced

Skills

Required:JavaScriptPythonTest automationCross-organizational collaboration
Nice to have:Customer-facing / support

Benefits

  • C3 AI provides a competitive compensation package and excellent benefits
Last updated Sep 3, 2026. Interested? Apply on the company site.

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