Software Engineer - Customer support
C3 AI· Customer Support
Posted 1mo ago
About the role
Software Engineer to join the support team in Bengaluru, focusing on diagnosing issues, setting expectations for resolution, and shipping platform or application changes to fix customer problems.
Responsibilities
- Become an expert in the C3 AI platform, C3 AI Tools, and C3 AI applications to enable and assist customers to build their own applications.
- Perform debugging, troubleshooting, modifications and unit testing of applications
- Assess and prioritize customer product change requests and validate in advance of customer
- The Forward Deployed Engineer must be able to research problems thoroughly and clearly characterize customer and partner reported issues.
- Contribute to the evolution of the C3 AI customer support organization with industry best practices and tools to support improving customer support experiences.
- Demonstrate a consistently high level of professionalism and courteousness in all customer, partner and internal
- Work professionally with Products, Engineering and Customer Services teams to implement, validate and, where necessary, document solutions.
Qualifications
- Bachelor’s degree required; advanced degree
- 2+ years of experience (6+ for a Senior Engineer) in software application software product support
- JavaScript and Python
- Proficient with test automation
- Proven experience in cross-organizational
- Proven ability to work effectively in a dynamic, fast-paced
Benefits
- C3 AI provides a competitive compensation package and excellent benefits
Last updated Sep 3, 2026. Interested? Apply on the company site.
About C3 AI
Leading Enterprise AI Software Provider
Explore a library of videos on C3 AI''s products and solutions. Stay informed and watch our videos to gain valuable industry knowledge.
AI SoftwareEnterprise AIAI ApplicationsC3 AI PlatformC3 AI CRMC3 AI StudioC3 AI Generative AI
More open roles at C3 AI
- Forward Deployed Engineer - Federal, New Grad 20274d agoTysons, VA · Forward Deployed Engineering
- Associate Site Reliability Engineer/Site Reliability Engineer1w agoRedwood City, CA · Engineering
- Forward Deployed Engineer, Federal (Onsite - Lexington Park, MD)1w agoLexington Park, MD · Forward Deployed Engineering
- Payroll Analyst1w agoRedwood City, CA · Finance
- Director, Event Marketing – AI Accelerators2w agoRedwood City, CA · Marketing