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Senior Host Development Lead, Incentives

Airbnb· Community
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Hybrid (US (Remote Eligible))$192k - $240kfull-timePosted 1mo ago

About the role

Senior leader who drives Airbnb's host community incentives and recognition strategy, shaping communications, education and engagement to accelerate host growth across the lifecycle.

Responsibilities

  • Lead the strategy of Airbnb’s host community incentives, recognition and benefits programs to drive meaningful host growth, positive sentiment, and loyalty with hosts.
  • Design and implement initiatives that deepen host quality, educate hosts on actions to strengthen their businesses, drive retention, and motivate our best hosts.
  • Cultivate strong cross-functional relationships to represent the host perspective and ensure incentive and education systems scale globally while adapting to local cultural contexts.
  • Drive the ongoing evolution of the Superhost program, ensuring it remains an exemplar of business impact, quality, and host recognition.
  • Incubate and test incentive and recognition programs for new lines of business, such as Experiences and Services.
  • Define program goals and optimize program effectiveness by aligning to OKRs and iterating based on data-driven insights and host feedback.
  • Partner in end-to-end operational execution of host incentive and recognition—scoping work, securing stakeholder alignment and financial viability, managing vendors, overseeing operational excellence, and delivering measurable business impact on time and on budget.
  • Provide clear and compelling communication of program strategy, performance, and impact to cross-functional partners and senior/executive leadership.
  • Partner with production and marketing teams to deliver high-quality, on-brand programs—including recognition campaigns, benefit frameworks, badging, incentive systems, requirements policies, and supporting education.
  • Advocate for and implement creative approaches to incentive design, balancing strategic rigor with innovative, engaging solutions.
  • Mentor and support junior team members, fostering a culture of excellence, inclusion, and collaboration.

Qualifications

  • 12+ years of experience in incentive and loyalty programs, Strategy, Marketing, B2B education, or designing and scaling loyalty/rewards systems that drive engagement and measurable business results.
  • Strategic thinker capable of holistic framework design and attention to detail.
  • Strong data and analytics acumen, including financial literacy, with experience using insights to optimize programs and demonstrate impact.
  • Exceptional communicator skilled at engaging executive leadership and external partners.
  • Adept at navigating ambiguity, influencing key partners, and aligning teams around clear priorities.
  • Proven ability to manage operationally complex programs in a global, matrixed environment.
  • Experience designing inclusive programs with cultural sensitivity for diverse, global audiences.
  • Experience and curiosity using LLMs/Generative AI to deepen research, accelerate work, and create prototypes.
  • Deep connection to Airbnb’s mission and a passion for fostering Connection and Belonging.

Skills

Required:Incentive and loyalty program designStrategic program managementData analysis and financial literacyCross-functional leadership

Benefits

  • Base pay range: $192,000—$240,000 USD per year
  • Eligible for bonus, equity, benefits, and Employee Travel Credits
  • Remote-friendly with potential office/offsite participation as agreed with manager
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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