← All roles

Staff Platform Manager - GTM & Ops Tooling

Airbnb· Supply
Apply on company site
Hybrid (United States)$200k - $240kFull-timePosted 1mo ago

About the role

Platform Manager to build and improve internal tools and workflows that power Airbnb's Supply operations teams, focusing on tooling and workflow infrastructure to replace fragmented and manual processes with scalable, measurable systems.

Responsibilities

  • Define the multi-year strategy for Airbnb's ops platform and maintain a prioritized roadmap balancing quick wins with foundational investments
  • Align vision, OKRs, strategy, and roadmap with senior leaders across Supply, Engineering, and Operations; present progress to leadership
  • Design AI-forward operational processes and determine the necessity of human-in-the-loop across workflows
  • Decompose multidimensional product-to-ops problems, define operational requirements, and drive coherent solutions across owning teams
  • Own case management and workforce management tooling: capacity planning, workload distribution, performance measurement, and forecasting including AI-human shared queues
  • Write exceptional product briefs that are specific, opinionated, and grounded in operational reality; prototype, iterate with engineering, and own adoption
  • Navigate and align multiple PMM and engineering teams, negotiate sequencing, resolve constraints, and articulate tradeoffs

Qualifications

  • 10+ years in product management, platform management, or operations technology
  • at least 5 years in a technical product management role with direct delivery accountability for backend systems
  • Deep technical fluency in system architectures, data models, and API contracts
  • Demonstrated experience redesigning operational processes in high-volume service organizations
  • Experience shipping AI or automation into production operations, including human-in-the-loop design
  • Track record of delivering outcomes through cross-organizational collaboration
  • Exceptional business fluency; ability to tie platform decisions to business KPIs

Skills

Required:Strategic product planningCross-functional leadershipOperational process redesignAI/machine learning in operations

Benefits

  • Base pay range: $200,000—$240,000 USD
  • Potential for bonus, equity, benefits, and Employee Travel Credits
  • Remote-eligible with occasional office or offsite attendance as agreed
  • Disability accommodations available during recruitment
Last updated Oct 22, 2026. Interested? Apply on the company site.
Airbnb logo

About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

marketplacetravel
Company profileWebsite

More open roles at Airbnb