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Senior Programs & Business Operations Lead

Airbnb
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Hybrid (United States)$204k - $249kNot explicitly specifiedPosted 1mo ago

About the role

Role focused on merchandising, discoverability, and operational analytics for Airbnb Experiences. A senior business/product ops role partnering with Product, Eng, and Supply to shape ranking, personalization, and reporting on discoverability across the demand side.

Responsibilities

  • Own merchandising & discoverability strategy: define demand-side merchandising on top of ranking, determine placement and sequencing, implement dynamic ranking considering day of week, availability, trends, market, traveler type; prioritize experiments and translate results into decisions
  • Partner with Product, Eng & Supply: act as senior demand counterpart on matching, personalization, and ranking; clarify ownership boundaries between merchandising and supply/product mandates; maintain ongoing product-ops conversations
  • Build the reporting layer: stand up dashboards for discoverability, spotlights, and placement performance; close analytics gaps; bring a data-driven perspective on merchandising investments
  • Your Location: US - Remote Eligible; potentially office attendance or offsites as agreed

Qualifications

  • 12+ years in business operations, product operations, or strategy, ideally at a marketplace or consumer platform
  • Strong analytical foundation; comfortable with data, measurement, and turning insight into operating decisions
  • Proven experience partnering with Product and Engineering on ranking, search, personalization, or merchandising
  • Ability to navigate ambiguity and align senior stakeholders with competing mandates
  • Clear communicator who can influence a technical roadmap at a senior level without owning it directly

Skills

Required:Merchandising strategyRanking and personalization collaborationData-driven decision making

Benefits

  • Pay Range: $204,000—$249,000 USD (base)
  • Role may be eligible for bonus, equity, benefits, and Employee Travel Credits
  • Reasonable accommodations available in recruitment process
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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