← All roles

Business Support Engineer

Meta· Business Marketing
Apply on company site
Menlo Park, CA$114k - $167kFull-timePosted 1mo ago

About the role

Engineer providing technical, engineering support to Meta’s Advertising partners, customers and clients globally. Collaborates with global teams to support ads products and related business areas, combining customer service with product focus to communicate insights to product teams and drive continuous improvements.

Responsibilities

  • Provide proactive and reactive engineering support for partners, independently managing complex outages to ensure high partner satisfaction
  • Troubleshoot large-scale distributed systems and partner integrations, maintaining high code quality and operational standards
  • Leverage AI tools to accelerate troubleshooting, automate repetitive tasks, and scale impact with an AI native mindset
  • Develop performance monitoring systems for partner integrations to ensure high availability; leverage metrics to proactively identify issues and drive improvements across teams
  • Provide 24/7 oncall support coverage via rotation schedule (including weekends)
  • Collaborate with Platform and Infrastructure teams to investigate issues, align on fixes, and drive continuous product improvement
  • Create clear documentation, specs, guides, and presentations to communicate complex AI concepts to diverse audiences, scaling knowledge internally and externally
  • Drive end-to-end execution, manage stakeholder expectations, and develop AI/ML expertise; coach and mentor other engineers
  • Proactively analyze information to identify trends/opportunities, recommend improvements, and share knowledge across the team

Qualifications

  • Bachelor’s degree in Computer Science, Computer Engineering, or related technical field, or equivalent practical experience (degree completed prior to joining Meta)
  • 3+ years of experience as a software engineer or site reliability engineer
  • Proven experience as a support engineer, service engineer, or similar role
  • Experience in developing, deploying, and operating software in one or more public cloud infrastructures (Azure, GCP, AWS)
  • Proven experience in API development on cloud-based infrastructures
  • Proficiency in full-stack development with experience in the full web stack, SOAP, and REST API technologies and architectures
  • Experience in communicating with technical and business audiences, and creating technical documentation
  • Experience working with IT infrastructures and network protocols across multiple layers, including familiarity with data exchange formats and protocols
  • Experience in assessing, analyzing, and resolving operational issues using data
  • Experience managing multiple concurrent projects and driving initiatives in a cross-functional environment

Skills

Required:Proactive and reactive engineering supportDistributed systems troubleshootingAI tools utilization

Benefits

  • Benefit details listed in the posting are described generally; see posting for specifics (benefits are offered by Meta)
Last updated Oct 23, 2026. Interested? Apply on the company site.

About Meta

Shop the latest AI glasses and wearable technology from Meta.

Shop the latest AI glasses and wearable technology from Meta. Explore Ray-Ban Meta, Oakley Meta, display glasses, and cutting-edge VR headsets.

AI glassesOakley MetaRay-Ban MetaVR headsetsliquid-ai-recruiting-targetwearable technology
Company profileWebsite

More open roles at Meta