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IT Specialist Intern

Lumilens· IT
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San JoseFull-timePosted 1mo ago

About the role

Motivated IT Specialist Intern to serve as a first point of contact for end-user technical support, focusing on day-to-day Helpdesk T1 and T2 support, onboarding/offboarding, device imaging, asset management, and collaboration on broader IT initiatives.

Responsibilities

  • Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments.
  • Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms such as Jamf, and Intune.
  • Support user onboarding and offboarding processes, including account provisioning and deprovisioning in identity platforms such as Microsoft Entra.
  • Troubleshoot L1 and L2 connectivity issues including Wi-Fi, VPN, and basic VLAN-related problems, escalating to full-time IT team members as needed.
  • Assist with hardware asset management, including inventory tracking, asset tagging, and lifecycle documentation.
  • Support conference room AV equipment maintenance, including troubleshooting displays, video conferencing systems, and audio hardware.
  • Create and maintain Helpdesk documentation, runbooks, and knowledge base articles to support team efficiency and knowledge sharing.
  • Collaborate with full-time IT team members on projects spanning endpoint management, identity and access management, SaaS administration, and security.

Qualifications

  • Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field.
  • Foundational understanding of operating systems including macOS, Windows, or Linux; coursework or personal experience counts.
  • Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
  • Strong communication and interpersonal skills, with the ability to support a diverse, non-technical user base with patience and empathy.
  • Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full-time IT team members.

Skills

Required:macOS, Windows, Linux operating systemsNetworking basics (TCP/IP, DNS, DHCP)

Benefits

  • Competitive salary commensurate with experience
  • Comprehensive benefits package including health insurance
  • Professional development opportunities and certification support
  • Access to cutting-edge technology and cloud platforms
  • Collaborative work environment with cross-functional teams
  • Innovate with a Silicon Valley headquartered team, change the world
  • Lumilens is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, identity, orientation, veteran status, disability, or any other legally protected status.
Last updated Sep 5, 2026. Interested? Apply on the company site.

About Lumilens

Connectivity Platform for AI

Lumilens provides next-gen photonic interconnects for massively scaling out – and scaling up – AI compute infrastructure.

Photonic InterconnectsNext-Gen ManufacturingSystem-level knowledgeLumicore platformCPO/SiPh manufacturing
Company profileWebsite

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