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Customer Success Manager, Beneficial Deployments - Life Sciences

Anthropic· Sales
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Hybrid (San Francisco, CA), Hybrid (New York City, NY)$200k - $265kFull-timePosted 1mo ago

About the role

Customer Success Manager focused on Life Sciences to help research institutes, academic medical centers, and scientific foundations maximize use of Claude for Life Sciences, driving adoption, change management, and value realization within a cross-functional account pod.

Responsibilities

  • Build trusting, strategic relationships with research leaders, scientists, principal investigators, and program directors to understand their scientific priorities, organizational goals, and impact objectives
  • Partner closely with Account Executive and Applied AI counterparts in the Research and Life Sciences pod on shared account plans, bringing in Product, Support, and other teams as needed
  • Run the right Customer Success motion for each account and customer priority, whether that’s dedicated 1:1 engagement, cohort-based onboarding, hackathons and build days, office hours, or researcher communities
  • Become an expert in Anthropic’s products, especially Claude for Science, guiding organizations and their researchers and scientists to the right solutions and most impactful use cases
  • Monitor usage patterns and proactively drive adoption, identifying optimization opportunities and new applications for Claude across your book of business
  • Develop and execute change management strategies suited to scientific and academic cultures, including Train the Trainer programs, Center of Excellence development, and enablement that respects partner capacity, governance requirements, and decision-making processes
  • Guide partners through the technical and governance foundation for launch, including SSO and provisioning, workspace configuration, and data handling considerations for research and health data (e.g., HIPAA, IRB, and institutional data policies)
  • Own account and success plans and run Quarterly Impact Reviews that document and quantify value realized, such as research productivity, time-to-insight, and cost savings, and partner with Marketing on success stories and reference accounts
  • Establish the repeatable playbooks, templates, and health metrics that define what “great” looks like for customer success in life sciences at Anthropic

Qualifications

  • 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or consulting
  • 3+ years of experience in life sciences research, with exposure to new technologies as a catalyst for accelerating progress
  • Experience working directly with life sciences organizations, such as academic research institutions, research institutes, foundations, biotech, or pharma, and familiarity with how scientific research is conducted, funded, and governed
  • An understanding of the regulatory, risk, and compliance needs of the industry
  • Experience driving success across both consumption-based and seat-based business models, with an understanding of the expansion levers and success metrics for each
  • Experience managing dedicated strategic accounts and delivering one-to-many programs, with the judgment to choose the right motion for the customer priority at hand
  • Strong cross-functional collaboration skills, including working as part of an account team with Sales and technical partners and advocating effectively for customer needs
  • Technical fluency in AI/ML concepts, API integrations, and software implementation patterns, and the ability to explain them to audiences ranging from bench scientists and computational researchers to institutional leadership
  • Familiarity with scientific data types, research workflows, or bioinformatics tooling is a strong plus
  • A data-driven, AI-first way of working, using adoption signals to guide decisions and building Claude-powered workflows into how you engage partners
  • Passion for both AI and accelerating scientific progress, with a strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society
  • A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality. You are a true team player

Skills

Required:Relationship-buildingAccount planningChange managementClaude for Life Sciences

Benefits

  • Competitive compensation and benefits
  • Optional equity donation matching
  • Generous vacation and parental leave
  • Flexible working hours
  • Lovely office space for collaboration
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Anthropic

building reliable, interpretable, and steerable AI systems

Anthropic is an AI safety and research company that's working to build reliable, interpretable, and steerable AI systems.

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