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Hardware Failure Analysis Engineer - Memphis

xAI· Data Center
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Hybrid (Southaven, MS; Memphis, TN)full-timePosted 1mo ago

About the role

Determine true root cause of fleet hardware failures across components and systems, drive fixes through vendors, and move from repetitive replacement to vendor redesign or firmware and manufacturing escapes.

Responsibilities

  • Own named failure classes across GPU trays/baseboards, NIC/DPU, motherboard/PCIe switch, memory, power, thermal, cables/connectors, and rack-scale patterns.
  • Run recurrence analysis and fleet-wide defect clustering; detect systemic patterns before they become fleet-scale loss.
  • Build vendor technical escalation packages with evidence quality that forces action; partner with OEM/ODM/component manufacturers on firmware, bring-up, and manufacturing escapes through committed CAPA.
  • Feed findings into RMA policy, spare strategy, and "do not reseat forever" stop-rules.
  • Work the FA intake queue on rotation; keep queue age within SLA

Qualifications

  • Bachelor's degree in Systems Engineering, Electrical Engineering, Computer Science, or a related field (or equivalent experience).
  • 2+ years of experience in hardware reliability engineering, preferably in high-performance computing or data center environments.
  • Proven expertise in firmware analysis, hardware specifications review, and release validation.
  • Strong experience with RMA processes, including filing claims, vendor negotiations, and pushing for resolutions outside standard protocols.
  • Demonstrated ability to diagnose and prove complex hardware failures, including grey or intermittent issues, using tools, logic analyzers, or diagnostic software.
  • Familiarity with data center hardware components (e.g., servers, GPUs, networking equipment) and emerging technologies.
  • Proficiency in scripting (Python, Bash) for automation and analysis, plus general experience in at least one systems language (C, C++, Java, Rust, or similar). Not required to be expert in all of them.
  • Excellent problem-solving skills with a data-driven approach to reliability engineering.
  • Ability to work collaboratively with cross-functional teams, including operations technicians.

Skills

Required:Firmware analysisRMA processesScripting (Python, Bash)Systems programmingDiagnostics tools
Last updated Oct 14, 2026. Interested? Apply on the company site.

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