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IT Operations Lead

Mind Robotics· Operations
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Palo AltoFull-timePosted 1mo ago

About the role

Mind Robotics seeks an IT Operations Lead to own and scale IT operations for a fast-paced hardware and robotics environment. You’ll automate workflows with AI agents, manage identity and endpoints, support lab compute and networking, and handle hardware procurement and on-site infrastructure.

Responsibilities

  • Own internal IT & support: Be the primary technical point of contact for the team. Establish a lightweight, responsive support workflow that unblocks engineers quickly without unnecessary red tape.
  • Build agentic automations & workflows: Leverage AI coding agents and LLM-driven workflows (via APIs, MCP, webhooks) to automate repetitive IT operations: such as intelligent ticket triage, access requests, onboarding/off-boarding, and system reconciliation.
  • Manage identity, access, and endpoints: Administer our core SaaS, identity, and access stack (Google Workspace / IdP) and deploy modern MDM (e.g., Fleet, Jamf) for zero-touch provisioning and fleet visibility across macOS, Windows, and Linux machines.
  • Support robotics lab & compute infrastructure: Help maintain our lab workstation fleet (Ubuntu boxes, test bench PCs), keeping configurations reliable and reproducible.
  • Design and maintain office & lab networking: Manage local network infrastructure - VLAN segmentation (isolating robot telemetry, test benches, and corporate traffic), Wi-Fi reliability in dense RF lab environments, managed switches, and ISP circuits.
  • Manage hardware & procurement: Own hardware ordering, inventory tracking, vendor relationships, conference room AV, and hands-on physical lab IT setup (racking, cabling, and workstation rollouts).

Qualifications

  • Experience: 6+ years of hands-on IT operations, systems administration, or IT engineering experience, ideally in a fast-paced startup, hardware, or robotics environment.
  • AI & Agentic fluency: Active user of AI coding tools and agents (Cursor, Claude Code, LLM APIs) to accelerate development, with experience or strong interest in building agentic/LLM-assisted workflows for operations.
  • Multi-OS troubleshooting: Strong troubleshooting skills across macOS, Windows, and Linux (Ubuntu) at the OS, driver, and application layers.
  • Networking fundamentals: Practical hands-on experience configuring managed switches, subnets, VLANs, DNS/DHCP, VPN, and robust Wi-Fi networks.
  • AI & MCP integrations: Experience deploying LLM agents, MCP servers, or AI-native internal tools using Python, JS, Git, or Bash for IT/Ops automation.
  • Identity & MDM: Hands-on experience administering enterprise identity (Google Workspace, Okta) and modern MDM platforms (Fleet, Jamf, Intune, or equivalent).
  • Hands-on facility readiness: Willingness to work on-site and handle physical infrastructure: racking equipment, running and terminating cable, and supporting all types of hardware in an active lab and office environment.
  • Robotics & ML: Experience supporting robotics environments, ROS, or GPU/CUDA machine learning workstations (is a plus).
  • Facility scaling: Experience managing IT infrastructure through a new facility buildout or office/lab move (is a plus).

Skills

Required:IT operations and systems administrationAI agentic workflowsMacOS, Windows, Linux troubleshootingIdentity & MDM administrationNetworking and Wi‑Fi setupLab and office facility readiness
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Mind Robotics

Physical AI for the Real World

Mind Robotics is building intelligent robotics for industrial deployment. We believe the fastest path to broadly capable robots is through clearly defined, high-impact environments. We are starting where the need is most.

roboticsindustrial deploymentPhysical AImanufacturing
Company profileWebsite

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