← All roles

Senior Manager, Fleet Operations Training

Zoox· Fleet Operations – Fleet Operations Program Management
Apply on company site
Hybrid (Foster City, CA)$144k - $229kFull-timePosted 1mo ago

About the role

Senior Manager responsible for owning training for the full Fleet Operations workforce, including remote operations and ground operations, with a focus on certification, quality, and scalability across sites.

Responsibilities

  • Set the Fleet Operations training strategy and roadmap so hiring plans, new-market launches, and vehicle/software milestones have certified people on time without compromising safety.
  • Own program quality end to end: curriculum standards, assessment and certification bars, learner-reaction and performance metrics, pass-rate monitoring, and a recurring upskilling/quality calendar tied to operational error, quality programs, and safety signals (including incident-procedure and safety-program retraining).
  • Scale train-the-trainer and audit delivery across current and new sites so remote operations centers and ground operations train to a single standard, with local nuance captured back into the global curriculum.
  • Partner with Contingent Workforce, Workforce Management, Operations Teams, Operational Safety, Process, People/L&D, and BizApps to keep training capacity, facilities, vehicles, and content ahead of headcount.
  • Run the learning platform as an operational system (Docebo, with SCORM/e-learning authoring and workforce-system integrations). Own auto-enrollment, learning plans, certification-to-mission-type mapping used by scheduling, limited-admin enablement, and training analytics.
  • Hire, coach, and organize a team of training PMs and people leaders. Clarify reporting lines between city/ops structures and the training function. Advocate for training capacity, trainer ratios, and training assets as the org scales.
  • Stand up training infrastructure for new sites (classrooms, courses, dedicated training vehicles, etc.) and push simulation/virtual environments where they reduce cost, risk, and time to competency while maintaining quality.
  • Report training health to Fleet Operations leadership: capacity, time-to-competency, certification status, quality, and launch risk.
  • Travel to operational sites (about 20%) to audit delivery, support launches, and stay close to the work.

Qualifications

  • 10+ years in operational training, enablement, or learning for a large operations workforce, including 3+ years leading trainers, instructional staff, or training PMs (manager of people, not only IC program management).
  • Bachelor’s degree in a relevant field, or equivalent practical experience.
  • Proven ownership of training for either (a) a large remote / contact-center / 24/7 operations workforce, or (b) a technical ground workforce such as maintenance and repair, field service, aviation MRO, or vehicle operations; experience spanning both is a bonus.
  • Experience building blended programs: e-learning, live facilitation, on-the-job, and train-the-trainer at multiple sites.
  • Hands-on LMS administration at scale (Docebo or comparable: Cornerstone, Workday Learning, SuccessFactors, etc.), including reporting, auto-enrollment, and certification tracking.
  • Track record matching training capacity to hiring and launch plans; comfortable with resource contention (vehicles, facilities, trainer ratios).
  • Ability to work in a safety-critical, regulated, fast-changing environment and to translate procedure/product changes into training without dropping live operations.
  • Excellent written and verbal communication; proven influence with senior operators, safety, workforce, and technical partners in a matrixed organization.
  • Willingness to travel approximately 10-20%.

Skills

Required:Operational training leadershipBlended learning program designLMS administrationSafety-critical operations thinking

Benefits

  • Paid time off (e.g. sick leave, vacation, bereavement)
  • Unpaid time off
  • Zoox Stock Appreciation Rights
  • Amazon RSUs
  • Health insurance
  • Long-term care insurance
  • Long-term and short-term disability insurance
  • Life insurance
Last updated Oct 21, 2026. Interested? Apply on the company site.
Zoox logo

About Zoox

It's Not a Car | Zoox

Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing.

autonomous vehiclerobotaxiride-hailing
Company profileWebsite

More open roles at Zoox