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Senior Manager, Practice Operations

Finni Health· Operations
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Remote$130k - $150kFull-timePosted 1mo ago

About the role

Senior Manager, Practice Operations responsible for identifying and solving operational gaps across credentialing, payer enrollment, and related revenue cycle processes to enable timely service delivery by Finni Health’s providers.

Responsibilities

  • Assignment Ownership: Take an operational problem from roughly defined to fully optimized. We will agree to the shape of the solution together; closing the rest of the design, sequencing it, and getting it adopted is yours.
  • Process Design and Documentation: Develop the operating procedures for a best-in-class team, end to end, with owners, timings and escalation paths. Living documents the team actually works from, not a binder nobody opens.
  • Measurement and Reporting: Define what we count and make sure the numbers are trustworthy. You own whether what we measure matters, not just whether the dashboard renders.
  • Quality and Evidence: Design and run the checks that confirm work was done accurately and on time, with proof attached and independently confirmed.
  • Product Partnership: Be the operations voice in Product. Translate what the team needs into specifications engineering can build, then verify the build actually solved the problem before it is called done.
  • Adoption and Training: Roll out what you build. Our operations team works across time zones, and adoption and execution are how we'll know the process works.
  • Handoff and Sustainment: Finish assignments properly. An assignment is complete when there is a named owner who is not you, a published metric that shows us it's working, written material the team actually works from, and a 60-day check-in confirming it all survives your transition.
  • Cross-Functional Collaboration: Work closely with credentialing, revenue cycle, product, practice success, HR and compliance to align operational changes with wider business objectives.
  • Additional Responsibilities: Adapt and take on evolving responsibilities and projects as Finni Health grows and our priorities shift.

Qualifications

  • 5+ years running operations in a complex, regulated environment where the work was messy and you cleaned it up (healthcare preferred, ideally multi-state)
  • Experience building and implementing SOPs and workflows with defined SLAs
  • Execution and follow-through track record with hands-on handoff and sustainability
  • Analytical and problem-solving skills with data-driven decision making
  • Influence without authority to drive change across teams
  • Credentialing exposure strongly preferred (CAQH, NPPES, PECOS, Medicaid portals, payer portals); prior authorization or utilization management experience valuable
  • Excellent written and verbal communication; ability to work across internal teams and external stakeholders
  • Tech proficiency: Google Suite, Slack, and EHR or operational management tools; experience writing requirements for product/engineering; offshore collaboration a plus
  • Mission alignment with Finni's autism care mission
  • Adaptability and agility to thrive in a startup environment

Skills

Required:Operational problem solvingProcess design and SOP developmentMeasurement and data storytellingCross-functional collaboration

Benefits

  • Equity in what you build
  • Fully remote within the US
  • Flexible hours across time zones
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Finni Health

Empowering Autism Care Providers to Go Independent

Our platform is simple: we provide everything providers need to go independent, from scheduling and billing to marketing and client support.

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