Enterprise Solutions Consultant/Regional Launcher, LATAM
About the role
First regional customer success and solutions role for Latin America at Nash, responsible for technical discovery, launches, regional operating model, adoption and renewal across LATAM accounts. Mixed responsibilities across pre-sale design and post-sale execution, with regional leadership to define how Nash operates in LATAM.
Responsibilities
- Lead technical discovery and design for every enterprise sales cycle in LATAM (include integration approach, demonstrations, pilots, architecture/data/scale questions).
- Run launches from signature to steady state (requirements, configuration, integration, operator training, go-live, stabilization).
- Manage the book: relationships from dispatch desk to executive sponsor, establish operating rhythm, track adoption and performance, identify next workstreams; no quota; expansion owned by sales.
- Define the LATAM customer success model (onboarding, health metrics, review formats, escalation protocols) and adapt Nash's global approach to regional specifics.
- Represent LATAM region inside Nash: be primary source of regional knowledge for product/engineering; translate field observations into prioritized product requests.
Qualifications
- 5+ years across customer success, solutions consulting, implementation, or operations in SaaS, logistics, or marketplaces.
- Delivered complex enterprise implementations or managed large accounts with renewals/expansions.
- Ability to run design work with engineering teams; write basic SQL; troubleshoot production configurations.
- Understanding of delivery operations in LATAM, including carrier ecosystems, addressing, and payment conventions.
- Professional fluency in Spanish and English (Portuguese is a plus).
- Ability to work autonomously in a lean startup environment and communicate with both engineers and executives.
Skills
Benefits
- Flexible paid time off
- Health, dental, and vision insurance for US employees
- Competitive compensation and potential equity
About Nash
Nash is the digital logistics infrastructure for commerce
Last mile is a $500B industry powering digital commerce but managed largely with self managed API integrations. Nash approaches last mile orchestration with information completeness solutions from checkout, courier management, customer engagement, and post-purchase experience. Doing this enables merchants and customers to capture immense efficiencies, drive better customer experience, reliability and business outcomes. We are working towards a mission of processing a double digit percentage of every physical last-mile transaction. We achieve this by providing top of the market modules for each step of the customer journey and leveraging the network effects from having more information that allows traditional competitors to collaborate. It’s a big mission, but we are already seeing strong market pull as we are already serving some of the largest retailers in the world like Walmart, 7-Eleven and Woolworths. Nash was founded in 2021 by Mahmoud Ghulman (2x Founder, MIT) and Aziz Alghunaim (2x Founder, 2x YC, Ex-Palantir, MIT) and has raised funding from top investors, including Y-Combinator and a16z, to build the world’s best logistics infrastructure platform. We are based in SF.
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