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Senior Manager, Practice Operations

Finni Health· Operations
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Remote$130k - $150kFull-timePosted 1mo ago

About the role

Senior Manager, Practice Operations at Finni Health, a YC-backed company enabling autism care providers to go independent. Remote (US). Focus on closing the gap between credentialing, payer enrollment, and revenue cycle to reduce time to enrollment and enable compliant, efficient practice operations.

Responsibilities

  • Assignment Ownership: Take an operational problem from roughly defined to fully optimized and drive design, sequencing, adoption, and handoff.
  • Process Design and Documentation: Develop end-to-end operating procedures with owners, timings, and escalation paths; maintain living documents.
  • Measurement and Reporting: Define metrics, ensure data integrity, and ensure the numbers matter.
  • Quality and Evidence: Design and run checks to confirm accuracy and timeliness with verified proof.
  • Product Partnership: Translate operations needs into product specifications and verify builds solve problems.
  • Adoption and Training: Roll out developments across time zones with emphasis on adoption.
  • Handoff and Sustainment: Conclude assignments with named owner, published metrics, and 60-day transition check-in.
  • Cross-Functional Collaboration: Work with credentialing, revenue cycle, product, practice success, HR, and compliance to align changes with business goals.
  • Additional Responsibilities: Adapt and take on evolving projects as the company grows.

Qualifications

  • 5+ years running operations in a complex, regulated environment; healthcare preferred, multi-state experience ideal.
  • Process Building: Proven ability to design and implement SOPs, workflows, SLAs, and ensure usage.
  • Execution and Follow-Through: Track record of taking initiatives from broken to functioning and handing off.
  • Analytical and Problem-Solving: Data-driven with ability to define metrics and investigate anomalies.
  • Influence Without Authority: Ability to drive change with stakeholders not reporting to you.
  • Credentialing Exposure (Strongly Preferred): Familiarity with CAQH, NPPES, PECOS, Medicaid portals, payer enrollment; prior authorization experience valuable.
  • Communication and Collaboration: Excellent written/verbal communication across teams and external stakeholders.
  • Tech Proficiency: Google Suite, Slack, EHR or operational tools; product/engineering requirements experience a plus; offshore teams exposure helpful.
  • Mission Alignment: Passion for Finni's mission to democratize autism care.
  • Adaptability and Agility: Thrives in fast-paced startup environment.

Skills

Required:Operational leadershipProcess design and SOP developmentData analysis and metrics definition
Nice to have:Credentialing and payer enrollment (preferred)

Benefits

  • Stock options: equity in what you build
  • Fully remote within the US; flexible hours across time zones
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Finni Health

Empowering Autism Care Providers to Go Independent

Our platform is simple: we provide everything providers need to go independent, from scheduling and billing to marketing and client support.

Company profileWebsite

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