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Studio Lead - Walnut Creek

JETSET Pilates· Operations
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Walnut Creek, CAPart-timePosted 1mo ago

About the role

JETSET Pilates Studio Lead role in Walnut Creek focused on exceptional client experience, member growth, and smooth daily operations. Combines hospitality leadership with studio advocacy to connect with clients and guide them toward memberships and packages.

Responsibilities

  • Drive Sales & Retention: Build relationships with prospective and current clients to recommend memberships/packages; communicate value of JETSET experience; follow up with leads; support sales initiatives and events; create welcoming personalized experiences; monitor member activity and re-engage at-risk clients; partner with GM to achieve goals; maintain accurate lead, sales, and member notes.
  • Deliver Exceptional Client Experiences: Greet/check-in clients; answer questions and solve problems; build relationships; deliver five-star first-visit experience and follow-up.
  • Support Positive Studio Team Culture: Support instructors, communicate schedule updates, demonstrate flexibility by covering shifts when needed.
  • Drive Operational Excellence: Manage front desk and studio cleanliness; answer phones/emails; process sales, memberships, and class packages; maintain client records in booking/CRM; process retail and restock; support opening/closing duties and enforce policies.

Qualifications

  • Experience recommending specific services or products
  • Excellent communication and interpersonal skills
  • Strong attention to detail and multitasking abilities
  • Passion for health, wellness, and helping others
  • Ability to thrive in a fast-paced, customer-focused environment
  • Previous customer service or front desk experience is preferred, but not required
  • Proficiency with technology and comfort learning new systems

Skills

Required:Sales and upsellingCustomer serviceCommunication

Benefits

  • Competitive hourly pay
  • Employee discounts
  • Complimentary or discounted JETSET Pilates classes
  • Training & development
  • Growth opportunities
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
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