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IT Support Technician, VIP Support

SpaceX· Information Technology - Services
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Washington, DC$29/hr - $45/hrfull-timePosted 1mo ago

About the role

IT Support Technician for VIP / high-caliber engineering environments at SpaceX, delivering end-to-end IT services including onboarding, hardware/software deployment, troubleshooting, asset management, and AV/VC support for global teams and events.

Responsibilities

  • Provide 1st, 2nd, and 3rd tier support to SpaceX employees.
  • Manage on site inventory and the total lifecycle of IT assets.
  • Procure, configure and deploy computer hardware and mobile cellular devices.
  • Troubleshoot software and hardware issues, in person and remotely.
  • Configure and troubleshoot desktop, label and large multifunction printers.
  • Network support and troubleshooting, from device connectivity to VLAN configuration.
  • Configure non-traditional network attached devices (production, metrology and test machines) and interface with SpaceX infrastructure.
  • Develop new workflows and solutions, working directly with IT engineering groups and other internal/external resources to resolve complex issues.
  • Support AV/VC solutions locally and globally to support in-region teams.
  • Support events around the SpaceX offices from an AV standpoint, and occasional out-of-hours event support.
  • Write instructional documentation and convey highly technical ideas in terms that non-technical people can understand.

Qualifications

  • High school diploma or equivalency certificate.
  • 1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
  • 1+ years of professional experience in AV (audio/visual) events support.
  • Experience supporting Microsoft technologies.

Skills

Required:Customer service and communicationIT support (1st-3rd line)Hardware troubleshooting and deploymentPrinter configuration and troubleshootingNetworking and VLANAV/VC support

Benefits

  • Long-term incentives, stock or long-term cash awards; discretionary bonuses; Employee Stock Purchase Plan.
  • Comprehensive medical, vision, and dental coverage.
  • 401(k) retirement plan.
  • Short and long-term disability insurance.
  • Life insurance.
  • Paid parental leave.
  • Various discounts and perks.
  • Up to 3 weeks of paid vacation and 10+ paid holidays per year.
  • Paid sick leave per company policy.
Last updated Sep 9, 2026. Interested? Apply on the company site.

About SpaceX

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