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Sr. Manager, Starlink Enterprise Accounts (Civilian Government Programs)

SpaceX· Starlink Enterprise Sales & Account Management
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Hawthorne, CAfull-timePosted 1mo ago

About the role

Lead and manage a team responsible for enterprise relationships with Civilian government customers under Starlink Enterprise Accounts. Drive revenue realization, contract management, and scalable post-signature customer success, while minimizing manual processes and maximizing customer satisfaction, onboarding, and long-term growth.

Responsibilities

  • Build, deliver, and rapidly implement strategy and growth plans for delivering Starlink to Civilian government programs
  • Grow and build the enterprise account management function within Starlink
  • Hire and lead an exceptional team
  • Identify and build necessary tools and capabilities to manage accounts in a scalable way, working closely with the application software and finance teams to automate as much as possible
  • Develop internal goals and metrics/visualizations to measure and communicate success
  • Manage all aspects of non-technical project management for Civilian government accounts
  • Work with internal and external stakeholders to finalize commercial government subsidy contracts, serving as a final check before contract signature to ensure we are poised for success and any risks are captured/communicated internally
  • Ensure that contract requirements are delivered on time and meeting contract requirements
  • Take an extreme ownership approach to realizing activation goals and forecasted revenue on or ahead of schedule
  • Identify and broadly/loudly communicate readiness levels, requirements, schedules, and risks
  • Own the customer interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue
  • Build relationships with customer points of contact to identify requirements and manage expectations, driving revenue realization as quickly as possible
  • Collect, communicate and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
  • Retain and grow the value of accounts

Qualifications

  • Bachelor's degree
  • 10+ years working with Civilian government executives and customers to support a technical product/service
  • 5+ years of direct people management experience

Skills

Required:Leadership and team managementStrategic planningAccount managementProject managementContract and commercial knowledge
Last updated Sep 9, 2026. Interested? Apply on the company site.

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