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Service Desk lll

Crusoe· IT, Compliance, and Security
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Bellevue, WA - US$100k - $120kFull-timePosted 1mo ago

About the role

Crusoe’s Service Desk team troubleshoots, configures, and resolves issues across servers, networks, infrastructure, SaaS applications, and file shares. The role partners with cross-functional teams and external vendors to improve system performance and deliver seamless user support, owning complex issues end to end and driving system improvements.

Responsibilities

  • Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS applications in a fast-paced environment.
  • Partner with cross-functional teams and external vendors to improve system performance and deliver seamless user support.
  • Own complex issues end to end, from initial report through resolution, documenting outcomes and driving system improvements.
  • Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools to keep the IT ecosystem secure and efficient.
  • Lead technology rollouts and system upgrades as part of company-wide infrastructure initiatives.

Qualifications

  • Strong background in cloud identity management platforms (SSO, SAML 2.0, and MFA).
  • Hands-on experience with MDM automation tools such as Google MDM, Kandji, or Intune.
  • Experience administering and troubleshooting Windows, macOS, and Linux systems.
  • Familiarity with MDR/XDR platforms such as Sophos XDR, CrowdStrike, or Huntress.
  • Proficiency with ticketing systems, IT documentation platforms, and SaaS management.
  • Experience working as a project-oriented engineer, comfortable leading initiatives end to end.
  • Strong written, oral, and interpersonal communication skills, with the ability to self-start, collaborate, and problem-solve effectively.
  • Ability to pass a background check.

Skills

Required:Cloud identity management (SSO, SAML 2.0, MFA)MDM automation toolsWindows, macOS, Linux administrationTicketing and IT documentationProject leadershipCommunication and collaboration
Nice to have:MDR/XDR platforms

Benefits

  • Competitive compensation and equity packages
  • Restricted Stock Units
  • Paid time off, paid holidays & leave of absence programs
  • Comprehensive health, dental & vision insurance
  • Employer contributions to HSA account
  • Paid parental leave
  • Paid life insurance, short-term and long-term disability
  • Professional development & tuition reimbursement
  • Mental health & wellness support
  • Commuter benefits (parking & transit)
  • Cell phone stipend
  • 401(k) Retirement plan with company match up to 4% of salary
  • Volunteer time off
  • Global travel insurance & emergency assistance
  • Daily meals allowance
  • Additional perks & programs specific to location
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Crusoe

The AI factory company | Renewable-powered AI infrastructure

Crusoe provides next-gen AI infrastructure and cloud compute using an energy-first approach. Deploy AI workloads at scale with reliable performance and 24/7 support.

AI infrastructureData centersEdge computingGPU computingRenewable energycloud computeenergy-first approachsetter-30
Company profileWebsite

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