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Operations Specialist, Billing and Collections

Thatch· Operations
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Austin, TX$74k - $95kfull-timePosted 1mo ago

About the role

Role focused on day-to-day resolution of Thatch’s billing and collections queue, engaging with employers, carriers, and internal teams to keep premium payments current, resolve discrepancies, and build scalable SOPs for the billing and collections process.

Responsibilities

  • Own and manage a high-volume queue of billing and collections tasks, resolving overdue invoices and unpaid PEPM charges with employers.
  • Investigate and resolve billing discrepancies — coverage corrections, double-billing, and refund scenarios — using our billing and Stripe payment records.
  • Make independent, judgment-based decisions on collections strategy: when to follow up, escalate, extend flexibility, or involve leadership, balancing collection outcomes with the employer relationship.
  • Reconcile billing and payments as part of employer offboarding and churn, ensuring refunds and outstanding balances are resolved before an employer is churned.
  • Build out and maintain Standard Operating Procedures (SOPs) for billing and collections, and partner with Engineering to improve our collections tooling as we scale.
  • Collaborate with Support, Compliance, Carrier Operations, and Engineering to resolve distinct employer billing needs and flag systemic issues.

Qualifications

  • 2+ years of direct experience in billing, collections, accounts receivable, or a similar operations role, ideally in a high-growth or high-volume environment.
  • Demonstrated success managing a high-volume queue independently, with strong prioritization and follow-through.
  • Excellent judgment — comfortable making case-by-case decisions on collections and escalation without needing step-by-step direction.
  • Strong analytical skills; comfortable reconciling invoices, payments, and ledgers to identify and explain discrepancies.
  • Well-developed written and verbal communication skills, including comfort delivering difficult financial conversations to customers.
  • Bachelor's degree required
  • Ability and willingness to work onsite in our Austin, TX office

Skills

Required:Billing and collectionsDiscrepancy resolutionDecision makingCommunicationAnalytical skills
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Thatch

Health benefits from the future

Thatch is an all-in-one platform that makes it easy to offer the most personalized healthcare experience to your employees using an ICHRA.

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