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Operations Specialist, Payroll Reconciliation

Thatch· Operations
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Austin, TX$91k - $120kFull-timePosted 1mo ago

About the role

Role focused on payroll deduction reconciliation and operational excellence within Thatch's payment reconciliation workflow. Based onsite in Austin, TX, the position combines hands-on execution with partnering with Engineering and Finance to automate and improve reconciliation processes, support OKRs, and maintain audit-friendly SOPs.

Responsibilities

  • Own the payroll deduction reconciliation queue, reviewing new and updated deductions before each payroll run and approving or escalating flagged discrepancies with clear reasoning
  • Trace reconciliation errors back to root cause across enrollment, premium, and payroll connection data, and drive fixes upstream rather than patching individual cases
  • Partner with Engineering to scope and prioritize automation opportunities, such as auto-approval rules, tooling, and monitoring that reduce the volume of manual review over time
  • Manage escalations from payroll connection failures and invoice review queues, routing issues to the right stakeholder
  • Build and maintain SOPs and audit trails so reconciliation logic and decisions are transparent and repeatable across the team
  • Report on reconciliation accuracy and queue health, surfacing trends and risk areas to Operations and Finance leadership

Qualifications

  • 4-7 years of experience in operations, financial/payroll reconciliation, or management consulting, with a track record of solving complex, ambiguous problems independently
  • Strong analytical skills and comfort working directly with financial and payroll data to identify discrepancies and root causes
  • Demonstrated success designing or improving reconciliation, audit, or financial control processes
  • Strong judgment — able to make sound decisions on ambiguous or high-stakes cases without heavy oversight
  • Experience partnering with Engineering to translate operational pain points into tooling or automation requirements
  • Bachelor’s degree required
  • Ability and willingness to work onsite in our Austin, TX office

Skills

Required:Payroll reconciliationData analysisProcess design/improvementCross-functional collaboration
Last updated Oct 15, 2026. Interested? Apply on the company site.

About Thatch

Health benefits from the future

Thatch is an all-in-one platform that makes it easy to offer the most personalized healthcare experience to your employees using an ICHRA.

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