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Technical Services Engineer

MongoDB
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Hybrid (Mexico City)Full-timePosted 1mo ago

About the role

Joining MongoDB in Mexico City to build a new Technical Services capability supporting a platform that helps customers build, deploy, and operate AI applications using MongoDB. Early hire on a growing team, shaping how we support customers, collaborating with Engineering and Product, and establishing the team’s technical practices from the start. Hybrid work model in Mexico City.

Responsibilities

  • Supporting customers and internal stakeholders working with AI applications and agentic workflows
  • Investigating issues involving LangGraph execution, MCP and tool integrations, model-provider behavior, memory, checkpoints, streaming, retries, and timeouts
  • Reading and debugging Go, TypeScript and Python services and agent implementations
  • Troubleshooting Docker and Kubernetes workloads, including deployments, containers, networking, secrets, resource failures, and deployment configuration
  • Using logs, metrics, traces, and application errors to form hypotheses and identify root causes
  • Troubleshooting MongoDB Atlas connectivity, authentication, TLS, network access, indexing, and vector-search issues
  • Reproducing customer problems, developing workarounds, and driving issues through resolution
  • Communicating clearly with customers during complex or high-impact incidents
  • Creating knowledge articles, troubleshooting guides, diagnostic scripts, and reusable runbooks
  • Partnering with Engineering, Product, Security, and other Technical Services teams on escalations and product improvements
  • Contributing to the broader MongoDB database and cloud support cases when needed

Qualifications

  • Typically 5+ years of relevant technical experience, or equivalent demonstrated expertise. We value practical experience and do not require every candidate to have followed the same career path.

Skills

Required:AI and agent platformsProgramming and systems troubleshootingCloud-native platformsAPI, identity, and securityObservability and incident responseDistributed-systems troubleshooting
Last updated Oct 8, 2026. Interested? Apply on the company site.
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