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Strategic Customer Success Manager

MongoDB· Customer Success
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Hybrid (Germany)full-timePosted 1mo ago

About the role

Strategic Customer Success Manager acting as a trusted technical and business advisor for top accounts, driving long-term IT transformation, retention, and executive advocacy within a hybrid Germany-based role.

Responsibilities

  • Proactively identify and mitigate complex consumption risks by combining technical goals with success metrics and advising on sophisticated architectural strategies. Deliver optimal solutions for significant strategic accounts, accelerating time-to-value and guiding customers to achieve high-stakes business goals through their MongoDB roadmap
  • Conduct comprehensive customer business reviews for complex accounts, analyzing technical health and operational performance while translating insights into strategic value-based outcomes
  • Partner with C-suite and technical leaders to align on objectives and champion alignment of joint roadmaps that foster significant database growth
  • Lead the cross-functional development of comprehensive account programs, outlining key deliverables and resource allocations that drive customer maturity and global revenue realization
  • Proactively manage a portfolio of the company’s most significant strategic accounts, developing and executing high-impact strategies to maximize value realization, executive advocacy, and long-term success
  • Track and report progress against strategic outcomes, provide high-precision forecasting for high-value portfolios to senior leadership, and identify data patterns to drive growth and support presales expansion
  • Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Use AI-driven innovation to scale best practices globally, transform consumption patterns, and create advanced technical solutions for strategic accounts
  • Serve as the strategic voice of the customer within MongoDB, leveraging insights from complex environments and unique use cases to directly influence the product roadmap and coordinate cross-functional execution
  • Connect customers with the right internal resources, including high-level Marketing programs and Executive Sponsor alignment, while leading collaborative learning sessions to ensure MongoDB maximizes value for our most significant accounts
  • Orchestrate complex cross-functional initiatives, such as global migrations and modernization factories, by directing dedicated account teams to enable consumption growth

Qualifications

  • Relevant Experience: 9 to 12+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation, Technical Account Management) for a deeply technical, ideally consumption-based, product
  • Accountability: 6+ years experience being accountable for customer health and revenue realization for a defined book of strategic G2000 business
  • Communication: Excellent verbal and written skills in both German and English with the proven ability to influence C-suite level outcomes without direct authority
  • Education: Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience

Skills

Required:Technical customer-facing experienceExecutive stakeholder managementGerman and English fluency
Last updated Oct 15, 2026. Interested? Apply on the company site.
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