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Senior Partner Success Manager, Lifecycle Programs - APAC

Shopify· Partnerships
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Hybrid (India)Full-timePosted 1mo ago

About the role

Role focused on developing scaled partner lifecycle programs and journeys for Shopify's APAC partner ecosystem (agencies, developers, service providers). Initial focus on English-speaking partners across India, Southeast Asia, Australia, and New Zealand with potential expansion to Japan and Greater China. Not a traditional account manager; emphasis on segmentation, journeys, experiments, and cross-functional collaboration to drive partner engagement and repeat merchant impact.

Responsibilities

  • Establish the lifecycle baseline by defining the addressable and reachable partner base, segmenting partners by behaviour and potential, and identifying the most important drop-off points.
  • Design and run partner journeys across campaigns, webinars, office hours, surveys, localized content, and other scalable engagement channels.
  • Build an experimentation rhythm: form clear hypotheses, launch focused tests, measure cohort movement, and use results to improve the next intervention.
  • Create practical reporting and regular cohort readouts that show partner reach, engagement frequency, repeat participation, development-store activity, referral behavior, and downstream commercial signals.
  • Move more partners from a first referral or build activity into repeat engagement, while creating clean handoffs for partners showing readiness for deeper commercial support.
  • Use AI and automation responsibly to improve segmentation, content adaptation, analysis, signal detection, workflow efficiency, and reporting - while maintaining a high bar for accuracy, judgment, and partner experience.
  • Partner across Community, Partner Marketing, Partner Operations, Partner Solutions, Data, Product, and regional Partner Success teams to align programs, tools, and measurement.
  • Turn regional learning into reusable playbooks and clear requirements that help global teams improve partner lifecycle programs across markets.

Qualifications

  • At least 5 years of experience in lifecycle or growth marketing, partner or ecosystem programs, scaled customer success, customer adoption, or a related field - ideally in SaaS or technology.
  • Proven experience designing and owning scaled lifecycle programs for large audiences, with measurable improvements in activation, engagement, retention, or repeat activity.
  • Hands-on proficiency with CRM, marketing automation, analytics, and experimentation tools to segment audiences, run lifecycle programs, and measure performance.
  • Strong analytical judgment. Comfortable working with funnel and behavioral data, reading dashboards, defining useful metrics, and turning findings into action.
  • Demonstrated ability to use AI and automation as part of day-to-day craft, with clear examples of how they improved scale, quality, insight, or decision-making.
  • Track record of delivering cross-functional work in a globally distributed or matrixed organization, without relying on formal authority.
  • Clear written and verbal communication skills, with the ability to make complex programs easy for internal stakeholders and external partners to understand.
  • Entrepreneurial, get-things-done mindset. Ability to operate through ambiguity, make thoughtful trade-offs, and build useful v1 systems before every dependency is perfect.
  • Familiarity with the diversity of APAC markets and the judgment to distinguish what can scale regionally from what needs local adaptation.

Skills

Required:Lifecycle marketingPartner ecosystem/program managementCRM and marketing automationData analysis and metricsCross-functional collaborationCommunicationAmbiguity navigation and experimentationAPAC market diversity
Nice to have:AI and automation

Benefits

  • Remote - India, Singapore (location) - standard India business hours; approx. 10% travel for partner ecosystem events, team collaboration, and market learning.
Last updated Sep 10, 2026. Interested? Apply on the company site.

About Shopify

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Shopify is the leading all-in-one commerce platform for businesses, offering tools to manage every part of your business, from online store to in-person sales and global expansion.

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