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Market Associate

Airbnb· Supply Team
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Hybrid (Milan, Italy)€40k - €46khybridPosted 1mo ago

About the role

Role focused on retention, growth, and optimization of host entrepreneurs and rising hosts in the assigned territory, through supply and pricing optimization, host recruitment, platform education, and scalable programs.

Responsibilities

  • Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.
  • Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
  • Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
  • Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
  • Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
  • Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
  • Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Qualifications

  • 3+ years of experience in new sales, account management, or partner support.
  • 2+ years of hospitality/travel industry experience (nice to have).
  • Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
  • Proven experience working a book of business, driving engagement and growth through proactive account management.
  • Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
  • Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
  • Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
  • Fluency in Italian & English.

Skills

Required:Account managementPricing optimizationCommunicationTime management
Nice to have:CRM tools (Salesforce)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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About Airbnb

Book accommodations around the world.

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 33,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, we use hundreds of Post-Its a week, and we give the best high-fives in town. Headquartered in San Francisco, we have satellite offices in Dublin, London, Barcelona, Paris, Milan, Copenhagen, Berlin, Moscow, São Paolo, Sydney, and Singapore.

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