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Field Support Representative - Colorado

Skydio· Operations
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Remote$110k - $135kFull-timePosted 1mo ago

About the role

Skydio field-based operations role providing UAS system and Cloud support to commercial, state & local government customers, combining hands-on product knowledge with on-site and remote troubleshooting, training, and logistics support across CO and regional travel.

Responsibilities

  • Act as the product specialist liaison between Skydio and customers by proactively responding to advanced technical support questions.
  • Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
  • Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements.
  • Develop field support processes that define and accelerate our escalation and debugging workflows.
  • Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
  • Provide on-site training to customers in the areas of maintenance and operation techniques relevant to the UAS aircrafts and docks.
  • Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
  • Troubleshoot UAS Command and Control (C2) and Cloud networking issues using knowledge of Internet protocols, cellular modems and wireless radios to maximize value of UAS fleet.
  • Stay current with network product and industry trends, aligning on network strategy and best practices for Skydio Docks and Remote Flight Operations.

Qualifications

  • At least 3 years of civilian, law enforcement or military UAS operations and flight experience.
  • Experience in military, law enforcement or civilian operational, technical, or customer-facing success or field support roles.
  • Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis.
  • Assertive self-starter with strong interpersonal and written communication skills.
  • Proficient in onsite real time technical troubleshooting, problem-solving and familiar with triage and escalation workflows.
  • Desire to learn new skills and grow with Skydio in evolving UAS remote operations.
  • Experience with CRMs, Salesforce and Jira is a plus.
  • Knowledge of IoT or enterprise applications using streaming and packet networks and streaming APIs (WebRTC, REST).
  • Demonstrated expertise in troubleshooting network-connected devices streaming content over WiFi mesh and carrier mobile networks.
  • Experience solving complex problems related to military and/or civilian networks, APIs, and 3rd party integrations.
  • Ability to multi-task and manage multiple projects to resolution.
  • Willingness to travel regionally up to 30-50% and work at different sites.
  • FAA Part 107 certification encouraged within 60 days; required for certain roles.

Skills

Required:UAS operations and flight experienceTechnical troubleshootingNetworking and streaming technologiesCommunicationTravel & scheduling
Nice to have:Customer relationship management

Benefits

  • Paid vacation time
  • Sick leave
  • Holiday pay
  • 401K savings plan
  • Company health insurance eligibility
Last updated Oct 1, 2026. Interested? Apply on the company site.
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About Skydio

A family of flying robots.

AI-powered autonomous drones for Drone as First Responder (DFR), critical infrastructure inspection, tactical ISR, site security, surveying and mapping

DronesAutonomous SystemsInspectionSecurityMappingPublic SafetyNational Security
Company profileWebsite

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