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Technical Solutions Consultant, Meta Business Agent

Meta· Client Solutions
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Hybrid (Singapore)Full-timePosted 1mo ago

About the role

Role focused on AI-native business experiences within Meta Business Agent, serving as a technical bridge between customers, support operations, and product/engineering to resolve complex AI agent challenges, drive operational excellence, and influence the product roadmap.

Responsibilities

  • Deliver a high-touch resolution experience for Meta's most strategic Business Messaging Partners
  • Develop deep subject matter expert knowledge across Meta Business Agent & the wider Business Messaging portfolio
  • Breakdown and resolve complex, ambiguous, technical (Meta Business Agent, API Integrations, Webhooks, Delivery) issues for high-touch customers using internal debug tools and log analysis to determine the root cause
  • End-to-end issue resolution, filing bugs, documenting repro steps and partnering with cross-functional partners to see the issue through to resolution
  • Drive scale across the support funnel, enabling front-line human & AI agents to resolve issues earlier and closer to the customer
  • Act as a trusted advisor on the Meta Business Agent product
  • Improve the end-to-end support funnel by optimizing internal and external support processes
  • Refine the support agent experience with clear resolution paths and feedback that improves ticket resolution
  • Maintain knowledge bases, documentation, and training materials so that support teams can effectively support emerging Meta Business Agent features and capabilities
  • Identify common issues and develop reusable workarounds, documenting and sharing them to drive scale across the funnel
  • Partner with XFN Product and Engineering on go-to-market for new Meta Business Agent features, covering product training and operational readiness
  • Drive "shift left" initiatives that streamline and standardize support flows, moving resolution closer to the customer
  • Turn front line signal into product impact: influencing the Meta Business Agent roadmap on behalf of customers
  • Translate data, feedback, and customer signals into actionable insights that influence the Meta Business Agent roadmap
  • Champion the Voice of the Customer (VOTC), articulating pain points and turning them into measurable product improvements
  • Build cross-functional partnerships (Product Management, Engineering, Partnerships) aligning teams and holding them accountable for their deliverables
  • Recommend tooling, processes and signal improvements leveraging support performance data
  • Run account health reviews, surfacing insights that improve account management and support effectiveness

Qualifications

  • B.A. or B.S. in Business, Computer Science, Engineering, Digital Marketing, or a related field, or equivalent practical experience
  • 5+ years of experience in an operations, support, technical solutions, or product role within a technical environment
  • Working knowledge of web technologies (HTML, CSS, JavaScript, HTTP, APIs) with hands-on technical troubleshooting experience
  • Proven ability to translate technical concepts for both technical and non-technical audiences
  • Demonstrated experience in influencing outcomes and driving alignment across cross-functional teams
  • Experience in the CRM, messaging, conversational AI, or API-based technology industries

Skills

Required:Technical problem solving and debugging
Nice to have:AI/ML concepts related to agent orchestration and prompt/context engineering
Last updated Oct 23, 2026. Interested? Apply on the company site.

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