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Lending Operations Analyst

Constantinople· Operations – Lending Operations
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Hybrid (Sydney)Full-timePosted 1mo ago

About the role

Lending Operations Analyst at Constantinople, responsible for end-to-end loan lifecycle support, combining customer support, product operations, and engineering to improve AI-driven lending processes and ensure timely, accurate client experiences.

Responsibilities

  • Act as the first line of operational quality control for incoming loan applications.
  • Review applications against SOP checklists to identify missing information (e.g., financials, ID documents, supporting documents).
  • Validate customer information and documents to ensure it is "decision-ready" for the Delegated Credit Authority.
  • Liaise with brokers and customers to gather outstanding requirements.
  • Own the "Last Mile" to settlement after client bank approval.
  • Manage stakeholders (Solicitors, Vendors, Brokers) to ensure funds are booked and settlement occurs on time.
  • Coordinate post-settlement operations, including Loan Variations, Product Switches, and Discharge requests.
  • Provide real-time support to borrowers and brokers via live chat and email, handling inquiries regarding status, payments, and loan mechanics.
  • Identify friction points in SOPs or software and provide feedback to Product and Engineering teams to drive automation.

Qualifications

  • Prior experience in Banking Operations, Loan Processing, in a high-volume Admin/Support environment.
  • Experience with customer support (Live Chat/Email) is highly valued.
  • Exposure to PEXA, Loan Origination Systems, or legal settlement processes is a plus.
  • A Process Thinker with the ability to follow detailed SOPs across different loan types (Business Loan, Residential Mortgage).
  • Operationally Agile with ability to context-switch between document checks and live customer interactions.
  • Tech-Native; comfortable using a software platform and viewing banking as digital workflows.
  • Clear Communicator capable of explaining missing documents or settlement delays professionally.
  • Team Oriented with openness to rotation across sub-teams (Business vs. Residential).

Skills

Required:Loan processingCustomer supportSOP adherenceCommunication
Last updated Oct 23, 2026. Interested? Apply on the company site.
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About Constantinople

A new era of banking

Constantinople is an entirely new way to run your bank. We bring together product, technology, data, operations and compliance into a modern, AI-native fabric that powers your bank.

bankingtechnologydataoperationscomplianceAI-native
Company profileWebsite

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