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Associate Field Engineer

Pinecone· GTM
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New York City$90k - $105kFull-timePosted 1mo ago

About the role

Entry-level role for new grads/early career professionals in Pinecone, supporting Customer Success and Solutions Engineering to influence product direction, implement solutions, and accelerate customer value.

Responsibilities

  • Serve as a technical point of contact for customers across their journey from evaluation to production, ensuring best practices and accelerating time-to-value.
  • Deeply understand customer architectures, use cases, and requirements to influence our roadmap and devise solutions that unblock and advance their goals.
  • Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion.
  • Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone's product and the broader AI/ML ecosystem.
  • Build processes and capture knowledge to scale and automate support, success, and outreach initiatives.
  • Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations.
  • Provide feedback and contribute as a developer to all elements of the customer experience—from tooling and integrations to documentation and internal workflows.

Qualifications

  • BS in Computer Science or a related technical field or equivalent experience.
  • Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
  • Ability to communicate complex technical concepts to both technical and non-technical audiences.
  • Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG.
  • Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.
  • Proficiency in one or more popular programming languages (Python, JavaScript).

Skills

Required:APIs and integration conceptsEmbeddings, similarity search, RAGProgramming (Python, JavaScript)

Benefits

  • Comprehensive health coverage including medical, dental, vision, and mental health resources
  • 401(k) Plan
  • Equity award
  • Flexible time off
  • Paid parental leave
  • Annual Company Retreat
  • WFH Equipment Stipend
Last updated Sep 13, 2026. Interested? Apply on the company site.

About Pinecone

The vector database to build knowledgeable AI | Pinecone

Pinecone is a fully managed vector database built for AI. Writes are instantly searchable, indexing is automatic, and queries stay fast at any scale.

Vector DatabaseAssistantRAG pipelineCLIMCPCodexGeminiClaude Code
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