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Technical Support Engineer (m/f/d)

Sereact GmbH· Operations
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Hybrid (Germany)Full-timePosted 1mo ago

About the role

Technical Support Engineer responsible for providing first-line technical support to AI robotics customers, diagnosing hardware and software issues, and coordinating with internal teams. Significant travel (50-75%) across Europe with on-site and remote support, creating and maintaining documentation, and contributing to platform improvements.

Responsibilities

  • Provide first-line technical support to customers for our AI robotics systems.
  • Serve as the primary point of contact for customers, delivering technical support with clear communication and problem-solving.
  • Diagnose and troubleshoot hardware and software issues using SSH, Python, Docker and other tools.
  • Collaborate with internal and external hardware and software teams to solve complex technical problems.
  • Escalate unresolved issues and ensure timely resolution by engaging the right specialists.
  • Act as an on-call support contact during assigned shifts to address urgent customer issues.
  • Share learnings, improve knowledge base and tooling.
  • Maintain accurate documentation of incidents, solutions, and customer interactions.
  • Identify recurring problems and contribute to product and process improvement initiatives.
  • Develop and lead platform improvements including ticketing system, customer-facing dashboards and debug tooling.

Qualifications

  • 2+ years of work experience in robotics and customer-facing roles.
  • Experience with remote support tools and techniques, including SSH and Docker.
  • Willingness to travel across Germany
  • Proficiency in Python programming and the ability to debug code.
  • Working knowledge of databases and SQL
  • Strong troubleshooting skills with a methodical approach to problem-solving.
  • Excellent communication skills and experience working with customers in a technical support capacity.
  • Familiarity with robotics systems and their operational environments.
  • Ability to work in a fast-paced startup environment and handle on-call responsibilities as needed.

Skills

Required:Python programmingSSHDockerDatabases and SQLCommunicationTroubleshooting

Benefits

  • Wellpass (gym membership)
  • Flexible working hours
  • Option to work from home when needed
  • A motivated team and an open culture
  • Competitive compensation and excellent career development opportunities
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Sereact GmbH

One Brain. Any Robot.

The industrial autonomy platform providing real-world autonomous robotics powered by Vision-Language-Action AI.

CortexHumanoidLensPick and PlacePlatformPutwallReturns HandlingRobotic Putwall
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