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Director, Site Operations

xAI· Data Center
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Hybrid (Memphis, TN)Posted 1mo ago

About the role

Director of Site Operations responsible for 24/7 uptime and health of SpaceXSI's AI supercompute cluster across 5+ sites. Leads a 250+ person organization (site managers, shift supervisors, technicians) and the Site Reliability Engineering team to ensure SLA attainment, rapid remediation, and scalable operations.

Responsibilities

  • Own Cluster Uptime: extreme owner of node, rack, and cluster health across 5+ sites running 24/7, accountable for customer Service Level Agreements and consistently exceptional uptime on SpaceXSI's supercompute cluster.
  • Lead a Large Operations Organization: Direct a 250+ person team spanning site managers, shift supervisors, and technicians across four 24/7 shifts, building a culture of excellence and accountability at every layer of the org.
  • Drive Node and Rack Remediation: Ensure systematic recovery of failed nodes and racks through command-line and physical intervention, driving mean time to repair to the feasible minimum.
  • Partner Across Functions: Coordinate with facilities operations to limit downtime from power and cooling faults and proactive maintenance; with network engineering on cluster upgrades; and with tenant representatives on node remediation and planned and unplanned downtime.
  • Own Vendor Execution: Direct vendors through hardware rework and field operations so repairs, replacements, and capacity work happen at the speed the cluster requires.
  • Lead Site Reliability Engineering: Own the SRE organization responsible for proactive cluster health monitoring, reactive fault mitigation at scale, root cause analyses for node, rack, and cluster issues, and site-wide reliability procedures and fault documentation.
  • Run Data-Driven Improvement: Lead continual improvement and efficiency initiatives, using operational data to balance team resources and raise uptime, repair time, and SLA performance across sites.
  • Command Incidents at Scale: Set the standard for incident response during cluster-impacting events, providing clear direction, fast recovery, and tight communication with internal and external partners.
  • Scale Operations: Standardize best practices across sites and grow the organization in step with cluster expansion, keeping operations consistent as SpaceXAI's footprint scales.

Qualifications

  • Bachelor’s degree and 7+ years of experience working in a large scale operations with 5+ years leading people leaders of technical teams OR 10+ years of experience working in a large scale operations with 5+ years leading people leaders of technical teams.

Skills

Required:Large-scale operations leadershipServer hardwareData center technologiesCompute-heavy environmentsUptime/SLA management
Nice to have:Site Reliability EngineeringAnalytical communicationVendor managementAutomation tooling
Last updated Oct 14, 2026. Interested? Apply on the company site.

About xAI

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