Account Manager - Hardware/Physical Devices
About the role
Account Manager role at Mason, a remote-friendly hardware/infrastructure company, focused on revenue retention, renewals, and expansion within a portfolio of customers, partnering with Sales and Customer Success to grow ARR and deliver strategic initiatives for hardware/IoT solutions.
Responsibilities
- Identify, secure and nurture executive sponsorship within your book of business to solidify business relationships and opportunities
- Work cross-functionally to drive revenue growth across a portfolio of customers through strong forecast management & identification of additional business opportunities
- In conjunction with our Customer Success Managers, cultivate relationships across your portfolio of assigned clients, connecting with key business executives from C-level on down
- Partner with assigned Customer Success Managers on strategic accounts to deliver scheduled strategic reviews to key business contacts
- Maintain a strategic presence within the accounts and support complex initiatives through direct ownership or project management with cross-organization involvement
- Maintain accurate forecasting and pipeline management
- Use Salesforce effectively to run the sales process from lead generation to close and maintain relevant data
- Negotiate contracts for emerging business opportunities and renew/ renegotiate existing contracts
- Establish new business opportunities with targeted accounts through networking, qualifying and closing techniques. Establish buying influences, budgets and purchasing criteria for clients
- Meet assigned revenue quotas by developing and maintaining business relationships, creating and implementing sales strategies and tactics, that build the business and brand.
- Working with Customer Success Management, work to maintain high-level customer loyalty and build trust and integrity.
Qualifications
- Bachelor’s degree in engineering, business, communications or related field.
- 8+ years Account Management experience in HaaS, SaaS or technology environment.
- Experience developing and selling sophisticated business solutions at the C-Suite level
- Experience managing 7+ figure accounts and growing a dedicated book of business.
- Outstanding communication and presentation skills to C-level executives
- Ability to influence internal and external decision-makers and get results
- Strong time management and prioritization skills
- A curiosity to learn our customers’ business problems and use cases.
- Exceptional attention to detail with strong organizational and prioritization skills.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Considerable interpersonal skills are mandatory, including the ability to establish and maintain effective working relationships with others.
Skills
Benefits
- Remote-forward: Employees may choose to work fully remote, in-office, or hybrid.
- Generous PTO: Flexible PTO plan or generous accrued PTO, plus monthly mental health days during the pandemic.
- Parental Leave: 16 weeks of paid parental leave.
- Healthcare: Fully paid premiums of medical, dental & vision insurance for you, your spouse & dependents. Coverage starts 1st of the month, on or after hire.
- Fitness & Wellness: Quarterly reimbursement for qualified fitness & wellness expenses.
- Retirement: Tax-advantaged 401k account to help you reach your retirement goals.
- FSA: Healthcare, Dependent Care & Commuter FSAs for tax-advantaged savings toward eligible expenses.
- Home Office: Spot bonus & monthly stipend for qualified home office expenses.
- Commuter/Food: Monthly bonus to supplement commuter & food costs.
About Mason
Mason is the fastest way to take smart devices from idea to end user
Mason is the fastest way to take smart devices from idea to end user. Whether building a single-use device from scratch or scaling a line of smart products, with Mason it’s 20x faster and 10x less costly to build, deploy and scale. Digital transformation is a modern requirement but operating a hardware-dependent initiative is hard – thousands of hours and millions of dollars are at stake. The Mason Smart Device Platform is the only fully managed infrastructure for developing and delivering dedicated devices. It offers flexible usage-based pricing for fleets of devices and manages the underlying complexity of all associated backend services, making software delivery on a smart product line—whether it’s a tablet, wearable or new form factor—as simple as delivering software in the cloud. This frees innovators to focus on what matters: application development, feature specification and UX. Granular access to add, remove or lock down capabilities makes it possible for highly customized products to be built as envisioned. Mason offloads hardware investment risks and logistics, including inventory procurement, warehousing and supply chain management. With options like zero-touch provisioning, devices can work perfectly out of the box without end user intervention. Remote fleet management, troubleshooting and automated software updates by Mason ensure security and positive end user experiences. Organizations of all sizes rely on Mason to bring innovations and hundreds of use cases to market without reinventing the wheel. Smarter from start to finish with Mason.™ AWARDS * 2023: Best Places to Work & Best Startups to Work For, Built In Seattle * 2022: Best Places to Work & Best Small Places to Work, Built In Seattle * 2022: IoT Health & Wellness Innovation of the Year, IoT Breakthrough * 2022: Bronze Stevie® Award - Emerging Technology, The 2022 American Business Awards® * 2021: Deloitte Technology Fast 500™, Deloitte * 2019: Tech Impact Awards, Mobile - Silver, Seattle Business magazine Follow us on LinkedIn | https://www.linkedin.com/company/mason-america/
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