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Senior Director, Engineering Operations & Security

Vida Health· Engineering – All Teams
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Remote$240k - $250kFull Time- ExemptPosted 1mo ago

About the role

Senior leadership role responsible for engineering operations, security, and IT across Vida, including test/CI/CD, cloud infrastructure, client data integrations, and information security program as Security Officer.

Responsibilities

  • Own test strategy and automation, CI/CD, infrastructure as code, cloud platform, and developer environments.
  • Set and enforce quality gates and deployment practices to balance speed and stability.
  • Drive measurable improvement in developer productivity, build and deploy reliability, and time to recovery.
  • Own corporate IT, identity and access management, endpoint and device management, and SaaS and vendor security.
  • Serve as Vida's Security Officer with policy ownership, risk assessment, security awareness, vulnerability management, and incident response.
  • Act as executive point of contact for customer security diligence, questionnaires, and audit activity; streamline to fit sales cycle.
  • Build and lead the security roadmap and hire security depth as needed.
  • Own client data operations and eligibility/data feed operations end-to-end, including reliability and automation.
  • Own Tier 2/3 technical escalations from Customer Success with SLAs and collaboration with CS leadership.
  • Transition support functions into engineering with tooling, standards, automation, and career ladders.
  • Own incident management for customer-visible issues, including on-call rotations and postmortems.
  • Establish one operating standard across all teams for on-call practices, incident processes, and health metrics.
  • Define and report reliability and security metrics for leadership review.
  • Develop managers and senior engineers, assess bench strength, and hire to fill gaps.
  • Land Production Operations transition into Engineering without compromising customer commitments.
  • Stand up SLA and prioritization with Customer Success; reduce toil and manual workload.
  • Take ownership of security program, publish prioritized roadmap with dates, and maintain posture awareness.
  • Unify on-call and incident practices across the organization.
  • Additional responsibilities as needed.

Qualifications

  • Bachelor's Degree at a minimum.
  • Experience owning a customer-facing production operations, integrations, or technical support function with real SLAs and consequences when they slip.
  • Demonstrated track record running incident management and on-call for production systems; able to lead incidents and drive fixes.
  • Experience operating inside regulated environments (HIPAA, SOC 2, HITRUST, PCI, or comparable) with capability to own a security program.
  • Proven ability to absorb and restructure a team inherited from another part of the business with change management.
  • Breadth across quality engineering, infrastructure, corporate IT, security, and customer-facing operations.

Skills

Required:Test automationCI/CDInfrastructure as codeSecurity governance
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Vida Health

A medical weight loss program that delivers real results

A medical weight loss program that delivers real results Better health outcomes. Lower costs. Personalized care. For enterprise Vida Health offers a proven, turnkey solution that helps employers and health plans manage obesity and related conditions, leading to lower total cost of care. With personalized treatment plans, anti-obesity medications, including GLP-1s, and behavioral health support, […]

weight lossobesitypersonalized carebehavioral healthenterprise health
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