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Client Success Partner Integration Manager

Vida Health· Client Success – All Teams
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Remote$120k - $140kFull Time- ExemptPosted 1w ago

About the role

Lead the end-to-end implementation of strategic third-party benefits administration partnerships (medical, pharmacy, TPA, and claims) and serve as the operational bridge between Vida’s Commercial Strategy, Client Success, Operations, and Product teams. This client-facing role involves managing partner workflows, configurations, timelines, and ongoing relationships to drive partner growth and client satisfaction.

Responsibilities

  • Own the end-to-end implementation work stream for strategic third-party partner integrations from planning and launch through long-term partner lifecycle management.
  • Maintain SOPs and the implementation playbook for partner integration; train internal teams for adherence to established standards.
  • Manage ongoing partner relationships post-implementation, serving as the primary operational point of contact and driver for sustained partner growth and engagement.
  • Partner closely with Vida Product PMs to inform requirements, workflow setup, and partner technical configurations.
  • Support Vida commercial and strategy teams in vetting of partner clients.
  • Be “the face of Vida” for partner-specific onboarding, ensuring partner and client satisfaction throughout the implementation journey.
  • Monitor partner SLAs, manage ongoing escalations, and establish scalable implementation frameworks for future partner launches.
  • Lead internal collaboration efforts across Product, Design, Engineering, Analytics, Sales, and Marketing to develop and implement solutions addressing partner needs.
  • Understand priorities among clients, partners, and key stakeholders as well as identifying additional opportunities for enhancements.
  • Conduct partner level performance reviews to understand opportunities to drive scalability and growth scale.
  • Additional responsibilities as needed.

Qualifications

  • Bachelor’s Degree at a minimum.
  • 5+ years in account management, implementation, customer success, or partner integration, ideally within health tech or healthcare, or a background in management consulting.
  • Demonstrated ability to manage cross-functional work streams across Product, Engineering, and Client Success.
  • Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry.
  • Familiarity with key healthcare administration and payer processes.
  • Strong project management skills, exceptional attention to detail, and comfortable navigating operational ambiguity.
  • Critical thinking skills, ability to analyze data, identify gaps and risks and work with stakeholders, both internal and external, to create and implement recommendations for improvement.
  • Ability to create and utilize work plans to effectively prioritize and manage multiple concurrent priorities and tasks across one or more work streams.
  • Professional and polished written and verbal communication skills, ability to effectively summarize information and present findings and recommendations to internal and client leadership.
  • Ability to develop and maintain leadership level relationships internally and externally.
  • Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality.
  • Must be comfortable with navigating ambiguity and have the ability to strategically prioritize.
  • Must be very organized and a team player.
  • Proficient in the use of web and mobile technologies, powerpoint, and excel.

Skills

Required:Project managementcross-functional collaborationstakeholder management
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Vida Health

A medical weight loss program that delivers real results

A medical weight loss program that delivers real results Better health outcomes. Lower costs. Personalized care. For enterprise Vida Health offers a proven, turnkey solution that helps employers and health plans manage obesity and related conditions, leading to lower total cost of care. With personalized treatment plans, anti-obesity medications, including GLP-1s, and behavioral health support, […]

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