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Team Lead, Readiness & Response

Zoox· Fleet Operations – Robotaxi Operations
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Phoenix, AZ$88k - $105kfull-timePosted 1mo ago

About the role

Lead end-to-end operational readiness and live-response for Zoox Robotaxi and Mapping Vehicle Fleet. Manage a hybrid workforce, own on-site escalation for critical field incidents, and drive strategic improvements to maximize fleet uptime, safety, and rider experience.

Responsibilities

  • Collaborate with Leadership: Work with Fleet Ops leaders in market, as well as Fleet Ops Program Teams, to ensure optimization of fleet utilization while driving market needs.
  • Drive Unified Fleet Strategy: Oversee the execution of operational strategies for both vehicle preparation (Readiness) and incident response (Response), ensuring alignment with broader organizational uptime goals.
  • Lead through Shift Leadership: Directly manage and mentor FTE Shift Leads & a contingent workforce, empowering them to oversee daily floor operations while you focus on high-level strategy, performance coaching, and site-wide operational health.
  • Manage On-Site Escalations: Serve as the primary leadership escalation path for critical field incidents and service interferences, providing guidance to the team and making high-level decisions to resolve complex vehicle or rider issues.
  • Manage a Hybrid Workforce: Provide administrative and people leadership for a multidisciplinary team, including onboarding, training, and performance management for contingent (contract) workforces.
  • Coordinate Third-Party Vendors On The Ground: Serve as the local point of contact for vehicle recovery, roadside assistance, and facility vendors — verifying on-site service quality and response time, and flagging no-shows, defects, or service misses to the relevant Program team, who owns vendor standards, governance, and corrective action.
  • Optimize Operational Workflows: Identify bottlenecks in depot workflows (software deployment, sensor cleaning), field response protocols, and work with cross-functional partners to implement process innovations to reduce vehicle downtime.
  • Ensure Regulatory & Safety Compliance: Oversee adherence to all health and safety policies (OSHA) within the workshop and ensure all vehicle documentation and "Up/Down" status reporting are accurate and audit-ready.
  • Synthesize Operational Data: Own the analysis and reporting of site-specific KPIs, providing leadership with data-driven insights into fleet health, team efficiency, and vendor performance.

Qualifications

  • 8+ years of relevant work experience in an operations-based environment
  • Experience Managing People Leaders: Demonstrated ability to manage and develop direct reports at the Shift Lead or Supervisor level.
  • Contingent Workforce Management: Extensive experience leading, onboarding, and managing the performance of contractor or contingent workforces.
  • Vendor & Partner Management: Demonstrated experience managing 3rd party service providers and holding external partners accountable to Service Level Agreements (SLAs).
  • Critical Thinking under Pressure: Ability to manage high-priority escalations and make sound, data-driven decisions in fast-paced or ambiguous situations.
  • Technical Aptitude: Ability to understand complex technical systems (autonomous vehicle hardware/software) to effectively lead technical teams and communicate with engineering stakeholders.
  • Process Improvement Mindset: Experience facilitating Lean Six Sigma projects or similar methodologies to improve operational efficiency.
  • Safety Excellence: Commitment to maintaining a culture of safety and compliance; must have a clean driving record.

Skills

Required:Operations leadershipContractor/contingent workforce managementVendor & partner management

Benefits

  • paid time off (e.g. sick leave, vacation, bereavement)
  • unpaid time off
  • Zoox Stock Appreciation Rights
  • Amazon RSUs
  • health insurance
  • long-term care insurance
  • long-term and short-term disability insurance
  • life insurance
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Zoox

It's Not a Car | Zoox

Zoox is a purpose-built autonomous vehicle designed for riders, not drivers. Learn more about the Zoox robotaxi and the future of ride-hailing.

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