IT Operations Lead
Los Angeles, CA$151k - $181kFull-timePosted 1mo ago
About the role
Lead the IT function at Hadrian’s HQ with a secondary focus on factory IT. Build and manage a small team, own executive and white-glove support, drive AI chatbot/workflow automation, and ensure IT services scale across HQ and manufacturing sites.
Responsibilities
- Lead the IT team day to day at HQ. Set priorities, clear blockers, and manage the queue to ensure projects land.
- Build and evolve AI chatbot workflows. Design intents, wire integrations to Okta, Microsoft 365, Box, Jira, and internal systems, and tune flows as the business evolves.
- Monitor ticket flow across HQ and factory; analyze volume, categories, and repeat requests to drive automation, chatbot skills, self-service, or new runbooks.
- Own executive service and white-glove support for execs, board members, and VIPs on campus or on the road.
- Manage live AV for all-hands, podcasts, and events; set up and run conference rooms and AV systems under time pressure.
- Partner with factory IT to back up site IT during rollouts, incidents, and audits, ensuring consistent identity, endpoint, and ITSM between HQ and factory.
- Coach Technicians, Analysts, and Systems Admins in workflows, automation, executive support, and AV operations.
- Collaborate with Security, Infrastructure, DevOps, Facilities, People Ops, and Production leaders; translate IT needs into actionable work.
- Own vendor and license footprint; negotiate, right-size, and track spend.
- Handle major escalations and lead post-mortems.
- Hire, screen, interview, and close strong candidates as the team grows.
Qualifications
- 7 or more years in IT, with at least 2 leading a team or a major program.
- Strong background in corporate IT at HQ or campus environments; experience supporting executives, engineering, and business teams.
- Hands-on experience building AI chatbot workflows and ticket deflection flows (e.g., Serval, Moveworks or similar) with measurable ticket reduction.
- Ability to read ticket data to determine what should be automated, documented, or pushed back.
- Real experience with executive and white-glove support; capable of fast, quiet execution and coaching others.
- Hands-on AV experience with conference room gear (Crestron, Q-SYS, Logitech, etc.).
- Strong technical foundation; managed service desk, core SaaS platforms (Okta, Microsoft 365, MDM, ITSM), and automation/integrations.
- Experience running an IT function at scale with SLAs, on-call, change management, asset lifecycle, and clean handoffs.
- Willingness to partner with factory/field IT as a secondary customer.
- Excellent written and verbal communication; ability to brief executives, coach new hires, and write clear post-mortems.
Skills
Required:IT leadershipAI chatbot workflow developmentExecutive/white-glove supportAV system administration
Benefits
- Medical, dental, vision, and life insurance plans for employees
- 401k
- Relocation support may be provided in certain situations
- Flexible vacation policy
- Equity
Last updated Oct 14, 2026. Interested? Apply on the company site.
About Hadrian Automation
Manufacturing the Future
Hadrian is building the planet's most efficient factories to accelerate a free, abundant, spacefaring future.
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