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Staff Solutions Architect, Business Systems

Tonal· Operations
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RemoteCA$160k - CA$200kFull-timePosted 1mo ago

About the role

Own end-to-end solutioning for Tonal's Business Systems ecosystem (NetSuite, Salesforce, iPaaS/integration layer, and connected applications) across commerce, finance, fulfillment, and service processes; responsible for full development lifecycle from problem to delivery and adoption.

Responsibilities

  • Partner with stakeholders across Sales, Care, Operations, and Finance to define systems strategy, gather and document business requirements, converting ambiguous requests into clear initiatives statements and scoped solutions.
  • Analyze current-state processes and pain points; design future-state processes that improve outcomes rather than automating existing inefficiencies.
  • Facilitate design workshops and drive alignment across functions with competing priorities.
  • Own system solution design across NetSuite, Salesforce, and integrated applications, making explicit build/configure/buy and native/custom trade-offs.
  • Assist technical leads in authoring and review of technical design documents, data models, and integration patterns; help set direction for developers and external implementation partners.
  • Work with technical leads to design integrations with the team's iPaaS platform and custom solutions, defining data schemas, error handling, reprocessing, and reconciliation approaches.
  • Contribute to enterprise architecture decisions and influence the Business Systems roadmap.
  • Develop test strategy and test cases (functional, integration, regression, UAT) tied back to documented requirements.
  • Execute and coordinate testing, including stakeholder UAT, and drive defects to resolution.
  • Own the solution through cutover, hypercare, and handoff to support - delivery means adopted and working, not deployed.
  • Troubleshoot process, application, and functional issues and manage them to root cause.
  • Establish and uphold solution design standards, documentation expectations, and SDLC discipline within the team.
  • Apply sound system governance practice - change management, environment and release management, access controls, segregation of duties, and audit trails.
  • Develop and deliver end-user training and enablement for the systems and processes you deliver.
  • Mentor analysts, developers, and administrators on solution design, process knowledge, and technical craft.

Qualifications

  • 8+ years designing and deploying NetSuite solutions in enterprise environments, including hands-on configuration and extension.
  • Direct experience with Salesforce Sales and Services Clouds as part of a connected ecosystem - data model, objects, workflows, and how they integrate with ERP systems.
  • Hands-on experience with iPaaS platforms (MuleSoft, Boomi, Celigo, Workato, or similar), including integration design patterns, error handling, and monitoring.
  • Strong functional knowledge of financial and accounting processes - order-to-cash, procure-to-pay, record-to-report.
  • Working knowledge of commercial and operational processes beyond finance: lead-to-quote, order management, fulfillment and forward logistics, customer support, and returns/reverse logistics in omnichannel environments.
  • Demonstrated ability to convert ambiguous requirements into delivered solutions in complex, integrated environments.
  • Ability to move in a single day from detailed technical configuration discussions with engineers to future-state strategy conversations with senior business stakeholders.
  • Proven ability to build cross-functional relationships that make large-scale process and system changes stick.
  • Comfortable challenging the status quo - with the knowledge to explain why - and leading by example in improving ways of working.
  • Experience with agile delivery methodologies and common SDLC frameworks.
  • Ability to thrive in a fast-moving environment where context switching, scoping, and committed delivery happen in parallel.
  • Growth mindset and genuine interest in learning new systems and domains.

Skills

Required:NetSuiteSalesforce (Sales & Service Clouds)iPaaS platformsFinancial processes

Benefits

  • health insurance
  • retirement savings benefits
  • life insurance and disability benefits
  • flexible paid time off
  • parential leave
  • other additional benefits
Last updated Sep 16, 2026. Interested? Apply on the company site.

About Tonal

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