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L2 Support Associate

Fun.xyz· GTM
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New York, NY$85k - $125kFull-timePosted 1mo ago

About the role

L2 Support Associate role handling technically deep support cases in a fintech/blockchain infrastructure environment, focusing on end-to-end investigation of account and transaction issues with hands-on exposure to blockchain data.

Responsibilities

  • Investigate Complex Support Cases: Work technically involved cases end-to-end: tracing transactions across chains, verifying account and wallet details, and resolving issues that don't have an obvious answer.
  • Build Clean, Auditable Case Files: Document the facts of every investigation clearly enough that a named decision owner can make a consistent call, and that the same case wouldn't get a different answer from a different reviewer.
  • Get Genuinely Technical: Use on-chain explorers, internal tooling, and blockchain data across multiple chains to understand exactly what happened in a given case.
  • Flag Patterns Upward: Surface recurring issues or policy gaps you notice in casework to the Support Lead and Head of Customer Support, so fixes happen at the policy level, not just ticket by ticket.

Qualifications

  • 2–3 years of experience in a technical, support, or operations role; this is an early-career role with a genuinely technical bar.
  • Comfortable navigating blockchain explorers (e.g. Etherscan, Solscan) and reading on-chain transaction data.
  • Meticulous and detail-oriented; investigations have real financial and account consequences and must withstand scrutiny.
  • Strong written communication for documenting investigations clearly and consistently.
  • Comfortable working within defined approval frameworks rather than making unilateral calls on consequential cases.

Skills

Required:Blockchain data interpretationTechnical case investigationDocumentation and auditing

Benefits

  • strong total rewards package that may include equity ownership, performance incentives, and comprehensive benefits
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About Fun.xyz

Modern payment infrastructure for fast growing fintechs.

For us, building a company is more about values, than it is about business.

paymentfintechinfrastructuredepositstransactions
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