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Client Success Manager

Fun.xyz· GTM
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SingaporeFull-timePosted 4w ago

About the role

Role focused on owning and expanding enterprise and mid-market client relationships in a hybrid Singapore-based role, operating at the intersection of financial infrastructure and product experience within Fun.

Responsibilities

  • Own enterprise relationships. A named share of the book: standing syncs, regular reviews, escalation when something breaks, and meeting clients in person.
  • Be the second pair of hands. Cover the rest of the enterprise book so no client depends on one person being available.
  • Own renewals and expansion. Keep your accounts renewing, spot the client whose usage has outgrown their tier, and keep our CRM straight enough that nothing is a surprise.
  • Take mid-market, then automate it. Triage and kickoff for your share of mid-market, and build the self-serve alternative with the Client Success lead.
  • Use AI, and speak EPD. Claude daily for drafting, data and turning recurring client questions into documentation rather than a faster reply — and give engineering, product and design the written context they need without becoming a bottleneck.

Qualifications

  • 5+ years in client success or technical account management, owning named enterprise accounts at an API, infrastructure or payments company.
  • Technical range to follow an integration and answer most questions yourself. You do not need to write production code.
  • Strong AI skills and real fluency with Claude or an equivalent — already using it to do more than you otherwise could.
  • Honest and forthright. You can run a difficult conversation, a renewal and a pricing discussion rather than defer any of them.
  • Excellent async operator across time zones, and a strong internal communicator with engineering, product and design.

Skills

Required:Enterprise relationship managementRenewals and expansionAI tooling (Claude)Cross-functional communication

Benefits

  • Shape the future of payments and programmable money
  • Work with bleeding-edge tech in a domain where innovation moves fast
  • Join a mission-driven team focused on access, openness, and trust
  • Be a key contributor, not just a cog—your work will ship fast and matter
  • Collaborate with top-tier protocols, builders, and financial infrastructure providers
Last updated Sep 23, 2026. Interested? Apply on the company site.
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About Fun.xyz

Modern payment infrastructure for fast growing fintechs.

For us, building a company is more about values, than it is about business.

paymentfintechinfrastructuredepositstransactions
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