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Studio Lead

JETSET Pilates· Midlothian, VA
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Midlothian, VA$20/hrFull-timePosted 1mo ago

About the role

JETSET Pilates Studio Lead responsible for creating exceptional client experiences, supporting instructors, and maintaining smooth daily operations to drive membership growth and community engagement.

Responsibilities

  • Drive Sales & Retention: Build genuine relationships with prospective and current clients to understand their goals and recommend memberships or packages; communicate value of the JETSET experience; follow up with leads; support sales initiatives and events; create a welcoming experience; monitor member activity; partner with GM to achieve membership, retention, utilization, and revenue goals; maintain accurate lead, sales, and member notes.
  • Deliver Exceptional Client Experiences: Greet and check-in clients; answer questions and provide solutions; build relationships; deliver a five-star first-visit experience.
  • Support Positive Studio Team Culture: Support instructors; communicate schedule updates and important announcements; demonstrate flexibility and cover shifts as needed.
  • Drive Operational Excellence: Manage front desk, lobby, and studio cleanliness; answer phones and emails; process sales and class packages; maintain client records in booking/CRM; process retail; support opening/closing duties and follow policies.

Qualifications

  • - Experience recommending specific services or products
  • - Excellent communication and interpersonal skills
  • - Strong attention to detail and multitasking
  • - Passion for health, wellness, and helping others
  • - Ability to thrive in a fast-paced, customer-focused environment
  • - Previous customer service or front desk experience preferred but not required
  • - Proficiency with technology and comfort learning new systems

Skills

Required:Sales and client relationship managementCommunicationCustomer serviceOrganizational skills

Benefits

  • Competitive hourly pay
  • Employee discounts
  • Complimentary or discounted JETSET Pilates classes
  • Training & development
  • Growth opportunities
Last updated Oct 21, 2026. Interested? Apply on the company site.

About JETSET Pilates

The Modern, Elevated Reformer Experience

JETSET Pilates is a 50-minute, low-impact reformer workout that blends strength, control, and flow. Rooted in precision and designed to transform how you move, JETSET delivers an elevated Pilates experience.

PilatesReformer WorkoutLow ImpactFull Body
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